Whitney Smith
Chicago
Summary
Dynamic professional with extensive experience as an Airport Ramp Agent at Alliance Ground International, skilled in safety procedures compliance and staff training. Proven ability to enhance operational efficiency and ensure secure ramp environments, while effectively communicating with teams to achieve timely aircraft servicing. Committed to excellence in customer service and strategic planning.
Overview
12
12
years of professional experience
Work History
Airport Ramp Agent
Alliance Ground International
05.2021 - Current
- Learned safety protocols and procedures to ensure a secure ramp environment.
- Assisted in loading and unloading cargo with attention to weight distribution and aircraft specifications.
- Operated ground support equipment, including tugs and belt loaders, to facilitate on-time departures.
- Communicated effectively with team members and flight crews to coordinate ramp operations.
- Maintained cleanliness of ramp area, ensuring compliance with safety regulations and operational guidelines.
- Collaborated with team members to troubleshoot issues impacting timely aircraft servicing and turnaround times.
- Assisted in training new ramp agents on safety protocols and operational procedures.
Team Leader
Target
03.2017 - 05.2021
- Led team in achieving operational efficiency through streamlined processes and effective communication.
- Trained and mentored new team members on store policies and customer service standards.
- Analyzed inventory levels to optimize stock replenishment and reduce shrinkage.
- Coordinated daily tasks to ensure timely completion of merchandise stocking and presentation.
Assistant Manager
Verizon
03.2014 - 05.2017
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management systems to enhance stock control accuracy.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Developed employee schedules, maximizing workforce efficiency during peak hours.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Education
High School Diploma -
Richards
Oak Lawn, IL06-2009
Skills
- Security awareness
- Baggage handling
- Weather monitoring
- Dangerous goods handling
- Safety procedures compliance
- Staff training and development
- Staff management
- Customer service
- Strategic planning
- Operations management
Timeline
Airport Ramp Agent
Alliance Ground International
05.2021 - Current
Team Leader
Target
03.2017 - 05.2021
Assistant Manager
Verizon
03.2014 - 05.2017
High School Diploma -
Richards