Whitney Gossett
West Frankfort
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Daycare Teacher
Rascal X-Press Child Development Center
10.2023 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
Sales Associate
House Furnishing Company
05.2023 - 10.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Substitute Teacher
Frankort Unit District 168
09.2022 - 05.2023
- Implemented lesson plans effectively to maintain classroom continuity during teacher absences.
- Adapted instructional materials to meet diverse student learning needs and preferences.
- Managed classroom behavior using established protocols to ensure a positive learning environment.
- Collaborated with school staff to communicate student progress and address behavioral concerns.
- Developed relationships with students to foster a supportive and inclusive atmosphere for learning.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Assistant Store Manager
Mach 1/Meyer Oil
09.2020 - 05.2022
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented promotional displays to enhance product visibility and drive sales.
- Resolved customer complaints promptly, enhancing overall shopping experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Criminal Justice
Murray State University
Murray, KY05-1999
Skills
- Time management
- Strong work ethic
- Health and safety
- Customer service
- Problem-solving
- Interpersonal and written communication
- Tact and sensitivity
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
Daycare Teacher
Rascal X-Press Child Development Center
10.2023 - Current
Sales Associate
House Furnishing Company
05.2023 - 10.2023
Substitute Teacher
Frankort Unit District 168
09.2022 - 05.2023
Assistant Store Manager
Mach 1/Meyer Oil
09.2020 - 05.2022
Criminal Justice
Murray State University
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