Whitney Baldwin
Chicago
Summary
General Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, increase profitability, and drive business results.
Overview
9
9
years of professional experience
Work History
General Manager
Fairgrounds Coffee
04.2023 - 12.2023
- Proactively offered solutions to maximize customer satisfaction and build long-term relationships
- Utilized business management background to provide strategic insights, leading to increased customer satisfaction and profitability
- Boosted customer experiences by overseeing routine ordering and inventory practices, which contributed to a 10% decrease in churn rates
- Reduced employee turnover by 20% through proactive training and support, resulting in increased job satisfaction
- Identified and onboarded top talent, achieving 85% customer satisfaction and 15% revenue growth
- Drove brand awareness by organizing regular events and sales promotions, increasing foot traffic, and driving growth in customer acquisition
- Assisted in implementing a store rebrand overseeing training, product offerings, and creating ordering and prep checklists.
Assistant Manager
Colectivo Coffee
04.2019 - 04.2023
- Achieved a significant reduction in customer wait times by coordinating employee schedules and improving operational efficiency
- Devised innovative strategies to improve employee retention and team performance through optimized recruitment, training, and onboarding processes
- Implemented task management tools, resulting in increased project completion efficiency and a 25% reduction in task-related errors
- Streamlined daily operations by coordinating schedules and delegating tasks, resulting in a 20% increase in productivity and elimination of operational bottlenecks
- Generated strategic recommendations for customers leading to a 20% increase in revenue and profitability
- Identified and executed business improvements, reducing costs by 10% and increasing operational effectiveness.
Catering Manager
Panera Bread
01.2015 - 03.2019
- Managed and built a book of business for a new store location
- Increased revenue by 25% by proactively offering additional services to existing customers, leading to improved customer satisfaction and retention
- Addressed customer concerns promptly and effectively, resulting in an increase in customer satisfaction levels
- Onboarded new clients, and developed an approach to understand their needs and map them to our products
- Expanded catering business by proactively contacting local businesses, churches, and community groups, driving increased clientele and market presence.
Education
MBA - Marketing
University Of New Mexico
05.2017
Bachelor of Arts - Psychology
University Of New Mexico
12.2012
Skills
- Conflict Resolution
- Customer Acquisition and Retention
- Microsoft Office Suite
- Problem Solving
- Revenue Growth
- Data Analysis
- Time Management
- Customer Service
- Training Programs
- Account Management
- Inventory Control Processes
- Collaborative Environments
- Strategic Communication
Timeline
General Manager
Fairgrounds Coffee
04.2023 - 12.2023
Assistant Manager
Colectivo Coffee
04.2019 - 04.2023
Catering Manager
Panera Bread
01.2015 - 03.2019
MBA - Marketing
University Of New Mexico
Bachelor of Arts - Psychology
University Of New Mexico
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