- Avid Reader
- Baking
- Pilates
- Drawing and Painting
Whitley Wood
administrative assistant
Charleston,IL
Summary
Accomplished Administrative Assistant at Sarah Bush Lincoln Health Center, adept in data entry and fostering professional relationships, significantly enhanced client satisfaction and operational efficiency. Skilled in problem-solving and team coordination, demonstrated leadership in project execution and customer service excellence, contributing to a positive and productive work environment.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Sarah Bush Lincoln Health Center
01.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Key Carrier/Project Coordinator
Marshalls
10.2022 - 01.2024
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
- Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Sales Associate
Big Lots
10.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Pre-Physical Therapy
Eastern Illinois University
Charleston, IL05-2027
Associate of Science - Pre-Physical Therapy
Lake Land College
Mattoon, IL05-2025
Skills
- Customer service
- Store operations
- Project coordination
- Problem-solving skills
- Data entry
- Detail-oriented
- Listening skills
- Team coordination
- Multi-tasking strength
- Delegation
- Loss prevention strategies
- Reliable and punctual
Interests
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time off401k matchTimeline
Administrative Assistant
Sarah Bush Lincoln Health Center
01.2025 - Current
Key Carrier/Project Coordinator
Marshalls
10.2022 - 01.2024
Sales Associate
Big Lots
10.2021 - 10.2022
Bachelor of Science - Pre-Physical Therapy
Eastern Illinois University
Associate of Science - Pre-Physical Therapy
Lake Land College
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