Summary
Overview
Work History
Education
Skills
Timeline
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Wess Nelson

Lisle,illinois

Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Circle K
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Picker/Packer

Albertsons
03.2023 - 09.2024
  • Used hand tools and equipment for packing and labeling.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected products for quality and accuracy before packing.
  • Conducted routine inspections for optimal cherry picker performance.
  • Sorted and organized products for easy access and retrieval.
  • Packed items securely to prevent damage during transit.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Strengthened warehouse operations by cross-training in various roles, providing backup support during employee absences or high-volume periods.

Online Grocery Pickup

Walmart
10.2021 - 01.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Cook

PDQ
03.2017 - 08.2019
  • Prepares food before the arrival of guests
  • Makes adjustments to food items to accommodate guests with allergies or specific diet concerns

Car Washer

Platinum Car Wash & Lube Center
11.2017 - 12.2017

Education

High school diploma -

Wheaton Warrenville South High School

Skills

  • Skilled in Microsoft Office Applications
  • Equipment Maintenance
  • Precision Machining
  • Mechanical Assembly
  • Critical thinking
  • Customer service
  • Data entry
  • Safety protocols
  • Attention to detail
  • Heavy lifting
  • Equipment management
  • Machinery operation
  • Read schematics
  • Truck loading
  • Organizational skills
  • Power tool operation

Timeline

Customer Service Representative

Circle K
09.2024 - Current

Picker/Packer

Albertsons
03.2023 - 09.2024

Online Grocery Pickup

Walmart
10.2021 - 01.2023

Car Washer

Platinum Car Wash & Lube Center
11.2017 - 12.2017

Cook

PDQ
03.2017 - 08.2019

High school diploma -

Wheaton Warrenville South High School

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Wess Nelson