Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wesley Engstrom

Woodridge

Summary

Dynamic Field Service Technician with a proven track record at Burroughs, excelling in troubleshooting and repair of cash equipment. Recognized for exceptional customer service and positive client feedback. Skilled in preventive maintenance and installation, ensuring seamless operations across multiple locations while training teams on new technologies.

Overview

19
19
years of professional experience

Work History

Field Service Technician

Burroughs
08.2017 - Current

Respond quickly and in a timely to service calls relating to repair and maintenance on cash equipment.


Contact customer support for specific requests related to specific equipment.


Maintained professionalism with clients and support. With positive feedback from clients and onsite personnel.


Installed and setup new equipment, instructing onsite management as to the use and operation of equipment. As well as completing site surveys and checklists for completion of equipment sent to customers.


Knowledgeable to use of tools and equipment for purposes of installation and replacement of damaged equipment, utilizing proper safety in each situation.

Technical Service Manager

CEC Entertainment
06.2006 - 08.2017

Completed repair and maintenance on a variety of equipment in different locations.


Completed site surveys and facility repairs at multiple locations. Travelling across many states to setup and install new equipment, including visual, audio, entertainment, POS systems, network lines and controllers.


Trained onsite technicians, and management on new equipment, and procedures.


Worked with Contractors to ensure completion of new construction prior to opening.

Education

No Degree - Electrical Engineering

William Rainey Harper College
Palatine, IL

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Preventive Maintenance
  • Customer service
  • Mechanical aptitude
  • Teamwork and coordination
  • Technical troubleshooting
  • Valid Driver's license
  • Repair and installation

Timeline

Field Service Technician

Burroughs
08.2017 - Current

Technical Service Manager

CEC Entertainment
06.2006 - 08.2017

No Degree - Electrical Engineering

William Rainey Harper College
Wesley Engstrom