Dynamic Field Service Technician with a proven track record at Burroughs, excelling in troubleshooting and repair of cash equipment. Recognized for exceptional customer service and positive client feedback. Skilled in preventive maintenance and installation, ensuring seamless operations across multiple locations while training teams on new technologies.
Respond quickly and in a timely to service calls relating to repair and maintenance on cash equipment.
Contact customer support for specific requests related to specific equipment.
Maintained professionalism with clients and support. With positive feedback from clients and onsite personnel.
Installed and setup new equipment, instructing onsite management as to the use and operation of equipment. As well as completing site surveys and checklists for completion of equipment sent to customers.
Knowledgeable to use of tools and equipment for purposes of installation and replacement of damaged equipment, utilizing proper safety in each situation.
Completed repair and maintenance on a variety of equipment in different locations.
Completed site surveys and facility repairs at multiple locations. Travelling across many states to setup and install new equipment, including visual, audio, entertainment, POS systems, network lines and controllers.
Trained onsite technicians, and management on new equipment, and procedures.
Worked with Contractors to ensure completion of new construction prior to opening.