Wesam Ibrahem
Forex Trader
Haifa
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Also im now aware of the problems that customers face with their brokers, So now i understand them very well to help them.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Forex Trader
Me
Online
01.2022 - Current
- Developed strong communication skills through frequent interactions with brokers, sales teams, research analysts and colleagues.
- Assisted clients with account inquiries regarding balances, transactions history, margin requirements, or any other related topics as needed.
- Enhanced decision-making process through diligent preparation of daily market reports and chart analysis.
- Discussed financial options with clients and provided informed suggestions.
- Collaborated with other traders to share insights, discuss market events, and refine trading approaches.
- Mentored junior traders on effective risk management principles, fostering a culture of accountability and success within the team.
Customer Service Representative
Bezeq
Haifa
04.2023 - 01.2024
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Handled customer inquiries and suggestions courteously and professionally.
EBay Seller
Me
Online
01.2022 - 12.2023
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Mitigated risks associated with fraudulent transactions by implementing thorough verification processes for high-value orders or unusual buyer activity.
- Researched and developed new products to meet customer demands.
- Ensured customer satisfaction by consistently providing clear communication about item specifics, shipping details, and return policies.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Resolve customer disputes courteously to enhance customer satisfaction.
Education
No Degree - Communication Skills
Udemy
Online 04.2001 -
No Degree - Business Entrepreneurship
Psagot College
Rehovot, Israel 04.2001 -
Skills
Written Communication
Understanding Customer Needs
Customer satisfaction measurement
Excellent Communication
Problem-Solving
Fast Learner
Decision-Making
Team Collaboration
Timeline
Customer Service Representative
Bezeq
04.2023 - 01.2024
Forex Trader
Me
01.2022 - Current
EBay Seller
Me
01.2022 - 12.2023
No Degree - Communication Skills
Udemy
04.2001 -
No Degree - Business Entrepreneurship
Psagot College
04.2001 -