Wendy Figueroa
Berwyn
Summary
Dynamic professional with a diverse background in education and customer service. Recognized for strong critical thinking and integrity. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Registered Behavior Technician
The Place for Children With Autism
Cicero, IL
03.2026 - Current
- Implemented individualized behavior intervention plans for children with autism.
- Assisted in data collection to track progress and effectiveness of interventions.
- Collaborated with therapists to reinforce behavioral strategies during sessions.
- Engaged children in therapeutic activities to enhance social skills and communication.
- Participated in ongoing training to stay current with best practices in ABA therapy.
Lead Teacher
Kiddie Academy
Glenview, IL
01.2023 - 03.2026
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Mentored and trained new teachers on curriculum standards and classroom management techniques.
- Collaborated with parents to communicate student progress and address developmental concerns.
- Assessed student performance through regular evaluations, adapting strategies to enhance learning outcomes.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
Escrow Assistant
Citywide Title Corporation
Chicago, IL
08.2021 - 11.2022
- Prepared and reviewed recording documents for accuracy and compliance with regulations.
- Coordinated with lenders, closers, and clients to facilitate smooth escrow transactions.
- Maintained detailed records of all escrow activities for transparency and accountability.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Supported clients in developing mydecs, leading to improved service delivery.
- Oversaw the submission of recording documents for owners through e-recording and in-person delivery to Chicago City Hall.
- Executed wire transfers for company transactions to state and county authorities.
Sales Representative
Nordstrom
Oak Brook, IL
09.2018 - 08.2021
- Developed strong customer relationships to enhance loyalty and retention.
- Achieved sales targets through effective product knowledge and personalized service.
- Trained new team members on sales techniques and customer engagement strategies.
- Collaborated with management to optimize inventory levels and merchandising displays.
- Led promotional events to boost seasonal sales and attract new clientele.
- Utilized social media platforms to engage with potential customers and build brand awareness.
- Built relationships with customers and community to promote long term business growth.
- Delivered tailored styling consultations to enhance client appearance and confidence.
Men’s Specialist Consultant
Nordstrom Rack
Norridge, IL
09.2017 - 09.2018
- Developed and implemented customer service training programs to enhance team performance and satisfaction.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product placement strategies.
- Facilitated opening processes for new retail location, ensuring operational readiness.
- Oversaw inventory management, merchandising markdowns, and execution of promotional campaigns.
- Championed promotion of Nordstrom Rewards and Visa card programs to enhance customer loyalty.
- Monitored and analyzed daily metrics in men's department, providing comprehensive reports to support management initiatives.
Barista
Godwin’s
Chicago, IL
09.2016 - 09.2017
- Prepared high-quality coffee beverages to meet customer preferences and ensure satisfaction.
- Operated espresso machines and grinders, maintaining equipment for optimal performance.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, ensuring timely restocking of coffee and supplies.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Schurz High School
Chicago, ILSkills
- Applied behavior analysis
- Data collection and analysis
- HIPAA requirements
- Customer service
- Work ethic and integrity
- Payment processing
- File management
- Document review
- Data entry proficiency
- Accuracy and precision
- Client relationship building
- Deadline oriented
- Critical thinking
- Classroom management
- Verbal and written communication
- Document preparation
- Spreadsheet management
Accomplishments
- Teacher & Classroom of the Month
- Assistant Teacher promoted to Lead Pre-K Teacher
- Exceeded Target RedCard Sales Goals
- Men’s Specialist Promotion – Nordstrom Rack
- Cashier to Authorizer Promotion – Discovery Clothing
- Loss Prevention Recognition
- Industrial Manager Recognition – Target
Certification
- Child Development Associate (CDA)
- ECE Credential Level 1
- Adult & Pediatric First Aid/CPR/AED Certified
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Behavior Technician
The Place for Children With Autism
03.2026 - Current
Lead Teacher
Kiddie Academy
01.2023 - 03.2026
Escrow Assistant
Citywide Title Corporation
08.2021 - 11.2022
Sales Representative
Nordstrom
09.2018 - 08.2021
Men’s Specialist Consultant
Nordstrom Rack
09.2017 - 09.2018
Barista
Godwin’s
09.2016 - 09.2017
High School Diploma -
Schurz High School