Wendy Cline

Sandwich

Summary

High level of initiative and organizational skills, that help me serve my customers and fellow employees with the highest level of accuracy. Dynamic, engaging, and confident business professional with background in classified document control, document quality, database, and customer relations. Demonstrated ability to complete projects simultaneously, meet deadlines and achieve excellent results. Works well independently and as a team and takes initiative readily.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

years of professional experience

Work History

Receptionist

Pavilion on Main

12.2024 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

AMS Claims Specialist

MetLife, Inc.

02.2022 - 12.2024

Communicates with claimants to advise establish ongoing contact and next step requirements according to the provisions of the plan and as determined by the life of the claim
Builds excellent working relationships with partnering departments
Manages caseload of approximately 50+ claims a day
Assesses, analyzes, and completes appropriate claims decisions according to policy plan provisions
Communicates with a variety of constituents (claimants, doctors, nurses, employers, and attorneys) to gather information relevant to rendering decisions based on the provisions of the policy
Takes initiative to help others when needed and goes above ad beyond regular job duties
Works with DPA and Catalyst
Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

Business Assistant

Family Dental Care of Sycamore

04.2017 - 08.2020

Maintaining and processing records for 100's of patients
Working a schedule of 3 Drs and 4 hygienists to keep it full
Managed collection, analysis, running reports, working phones, going over treatment plans with patients and responding to emails
Expertise in working with insurance companies to upload patient insurance plans and collecting payments and posting insurance payments
I helped patients get the treatment they need, desire, and deserve

Aide, Teacher, Programming Assistant

Open Door Rehabilitation

02.2011 - 07.2016

Assisted teacher with the clients on their day-to-day schedules
For example: Toileting, feeding one on one time, assisting with medications, and transport them to scheduled appointments
Once I was a teacher, I would schedule day to day activities for the clients including personal and group outings
Along with teaching educational things and crafts
Maintained check books for 70+ clients
Logged hours that the clients would work
Worked inventory reports for food for the homes and placing orders

Education

High School Diploma -

West Aurora High School

Skills

Organization skills
Time management
Telephone skills
Data entry
Office administration
File management

Mail handling
Multi-line telephone operation
Documentation and reporting
Office management
Bookkeeping
Basic accounting

Timeline