Wendoly Urbano

Maintained cleanliness and organization of the bar area during service.

Assisted customers with drink selections and provided recommendations.

Trained new bartenders/servers on standard operating procedures and drink recipes along with new menu.

Performed opening and closing duties including restocking supplies.

Greeted customers and provided excellent customer service.

Processed payments accurately and efficiently with POS system.

Resolved customer complaints in a professional manner.

Checked identification cards for proof of age prior to serving alcohol beverages.

Collected and organized daily till totals and tips.

Maintained cleanliness and organization of dining area and utensils.

• I worked for Uncle Julio's for three years. My position as a host/busser was to greet guests, making sure they feel welcome in the atmosphere. As well as helping with to-go orders. I managed the reservation system, seating guests promptly & maintain an organized seating chart, provide accurate status on wait times if necessary, anticipate and address guest needs &’ maintaining a clean and organized station. Set tables with clean linens and silverware, clear tables promptly, and reset tables for the next guests. Assist other servers and bartenders with delivering food and beverages, maintain cleanliness and organization, such as dining and bathroom, and provide exceptional service by anticipating guests' needs. Answering phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

• I worked at McDonald's for two years. My position was also in customer service, and my responsibilities were the same as in my previous job. Greet guests, receive their food orders, process payments, and respond appropriately to any customer issues. Prepare guests orders and drinks, cleans kitchen, counters, food preparation areas and utensils, performs duties at multiple stations and follows the rules &’ uniforms. Training new crew members on procedures and customer service expectations.

• I started working at 15 years old at Burger King; I started as a crew member. My responsibilities were assisting customers with orders, ensuring accurate and friendly service. Trained new crew members on procedures and customer service expectations, Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies. Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles. Organized and restocked supplies to support operations and team productivity. Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person. Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.