Wendi Love
Creve Coeur
Summary
Dynamic professional with a proven track record at Desktop Labs, excelling in customer relationship management and technical troubleshooting. Leveraged expertise in Microsoft Excel and decision-making to enhance service delivery and process efficiency. Demonstrated ability to lead team development and improve customer satisfaction, achieving significant service quality advancements.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Overview
12
12
years of professional experience
Work History
Program Coordinator
Desktop Labs
10.2016 - Current
- Digital Workflow Management - Coordinating and optimizing digital workflows, including scanning, CAD/CAM Design, 3D printing, and restoration creation.
- Training and Support - Provides training and support to staff and faculty on the use of digital technologies in dental practice.
- Digital Restoration Production - Worked with staff to ensure successful completion of digital restorations.
- Inventory Management - Managing and maintaining inventory of scanners and dental contracts.
- Communication and Feedback - Informing office about the progress and completion of scanner relocations. Providing constructive feedback on deficiencies in the scans.
- Program Improvement - Reviewing, evaluating, and identifying ways to improve program efficiencies and effectiveness.
- Promoting the program and increasing client participation.
Customer Service Representative
Parker Hannifin Corp.
01.2013 - 10.2016
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Elmwood Jr/Sr High School
Elmwood, IL05-2000
Skills
- Digital Dentistry Expertise: Extensive knowledge and experience in digital technologies, including 3D printing, IOS systems, and digital workflows
- Communication and interpersonal skills: Ability to effectively communcate with staff, faculty, and provide training and support
- Problem-Solving Skills: Ability to troubleshoot technical issues and identify solutions
- Organization Skills: Ability to manage multiple taks and project simultaneously
Timeline
Program Coordinator
Desktop Labs
10.2016 - Current
Customer Service Representative
Parker Hannifin Corp.
01.2013 - 10.2016
High School Diploma -
Elmwood Jr/Sr High School
Similar Profiles
Daniel BitewDaniel Bitew
Intern- IS Desktop Service at Nationwide Children's Hospital IS Desktop ServiceIntern- IS Desktop Service at Nationwide Children's Hospital IS Desktop Service
Suraj Sanjay GothaneSuraj Sanjay Gothane
Version Tech at desktop support engineerVersion Tech at desktop support engineer
Nikka Mae RamirezNikka Mae Ramirez
Technical Support Representative at Concentrix ( Intuit Quickbooks Desktop )Technical Support Representative at Concentrix ( Intuit Quickbooks Desktop )
Grace KearnsGrace Kearns
Community Support Specialist at BJC Behavioral HealthCommunity Support Specialist at BJC Behavioral Health
Lav Anil BeeharryLav Anil Beeharry
Client Services Administrator, Loan Market Solutions at Vistra (Mauritius) LimitedClient Services Administrator, Loan Market Solutions at Vistra (Mauritius) Limited