Wayne Turner
Yorkville,IL
Summary
With a proven track record at Ardella Transport, I excel in HIPAA compliance and route planning, ensuring the utmost confidentiality and efficiency. My leadership at Ashley Furniture Distribution Center showcases ability to inspire teams and streamline operations, significantly enhancing customer satisfaction and operational efficiency.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Medical Courier
Ardella Transport
02.2021 - 11.2024
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Streamlined communication between dispatchers, patients, and healthcare providers for efficient coordination of service requests.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Minimized delivery errors, carefully verifying recipient information and delivery contents.
Team Leader/Warehouse Forklift Operator
Ashley Furniture Distribution Center
06.2019 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
Warehouse Worker/Forklift Operator
Unistaff Temp Agency
04.2016 - 05.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
Education
Applied Business Technology - Business Administration And Management
North Georgia Technical College
Clarkesville, GA05-1999
Skills
- Attention to confidentiality
- Handling pharmaceutical materials
- Route planning
- HIPAA compliance
- Punctuality
- Building physician relationships
- Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Courier
Ardella Transport
02.2021 - 11.2024
Team Leader/Warehouse Forklift Operator
Ashley Furniture Distribution Center
06.2019 - 01.2021
Warehouse Worker/Forklift Operator
Unistaff Temp Agency
04.2016 - 05.2019
Applied Business Technology - Business Administration And Management
North Georgia Technical College
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