Wayne Mook
Chicago
Summary
Experienced professional in customer service and advocacy, skilled in conflict resolution and mediation. Proven track record in enhancing workplace culture and employee satisfaction through effective communication and organizational strategies. Ready to leverage expertise in a challenging new role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Union Steward
SEIU Healthcare
Chicago
07.2024 - Current
- Documented member grievances and facilitated resolution processes to ensure fair treatment and uphold union standards.
- Reviewed disciplinary actions against employees for consistency with CBA and applicable laws, promoting adherence to labor agreements.
- Advocated for individual employees during arbitration proceedings.
- Provided advice and guidance on labor-related matters to union members.
- Collaborated with human resources personnel to ensure that all employee benefits are being administered properly.
- Collaborated with local healthcare workers to address workplace issues, fostering a supportive work environment.
Dietary Aide
warren park living center
Chicago
05.2023 - Current
- Monitored resident dietary needs and communicated updates to staff for improved care.
- Followed food safety guidelines to ensure safe meal preparation.
- Engaged with residents during mealtime to create a positive dining atmosphere.
- Set up trays and food service carts to deliver food to residents.
- Restocked supplies and managed inventory to ensure dietary staff had necessary resources.
- Facilitated training sessions for new hires to ensure compliance with kitchen procedures and safety protocols.
Dietary Aide
Waterford living center
Chicago
01.2023 - 11.2023
- Adhered to food safety guidelines to protect patient health during meal preparation.
- Maintained a safe working environment by following all safety protocols.
- Treated patients and team members with dignity and respect.
- Ensured clean and orderly kitchen and dining area to promote a pleasant dining experience.
- Packaged and bagged cooked food and prepared items for timely and efficient service.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Personal Assistant
Department of Human Services
Chicago
08.2009 - 11.2022
- Coordinated medication schedules and ensured timely administration, promoting adherence and health stability for clients.
- Assisted clients with daily living activities and personal hygiene tasks.
- Transported patients to medical, dental, and personal care appointments.
- Facilitated client mobility by effectively operating adaptive equipment, including wheelchairs, walkers, and canes.
- Delivered emotional support to clients through attentive listening and engaging conversations, enhancing their overall well-being.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Guided family members on effective care techniques, empowering them to support clients in daily activities.
- Followed safe lifting and transferring techniques to transport residents.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Cashier
Jewel-Osco
Chicago
09.2007 - 03.2020
- Processed customer transactions accurately and efficiently at a busy grocery store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured accuracy in processing cash, credit, and gift card payments, contributing to a smooth transaction experience.
- Resolved customer complaints professionally to enhance satisfaction and loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members on cash register operation and customer service protocols, fostering a knowledgeable and efficient team.
- Followed company security procedures for handling large sums of money.
Customer Service Representative
Jewel-Osco
Chicago
09.2007 - 03.2020
- Developed strong customer relationships that increased repeat business.
- Identified upselling opportunities based on customer needs to enhance overall sales.
- Handled returns and exchanges according to company policy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new staff on customer service protocols to ensure consistent service delivery.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Meat Packer
Jewel-Osco
Chicago
09.2007 - 03.2020
- Weighed, portioned, and packaged meat for individual sale or bulk orders.
- Utilized hand tools like knives and saws to cut meat into precise portions for packaging.
- Inspect products for freshness and proper labeling before packing.
- Collaborated with team members to achieve daily production targets.
- Train new employees on packing techniques and safety procedures.
- Maintained accurate records of processed goods, detailing weights, types, and quantities produced daily.
- Received and stored incoming meat products in refrigerated rooms.
Education
Some College (No Degree) - Education
St Augstine
Chicago, IL09-2023
High School Diploma -
St. Augstine
Chicago, IL07-2023
Skills
- Grievance documentation
- Arbitration advocacy
- Policy review
- Labor relations
- Employee benefits administration
- Conflict resolutions
- Conflict resolution
- Team collaboration
- Training leadership
- Public speaking
- Self motivation
- Conflict resolution
Languages
Spanish
Limited
German
Elementary
Certification
- food handler certification
- cpr card
- union steward 1 training
- bast training
Accomplishments
- employee of the month warren park
Affiliations
- Volunteer-Free Geek- Chicago, IL (2005-2008)
- volunteer- Philadelphia church- Chicago, IL
- volunteer- Chicago food depository- (2006-2006
- member- anime Chicago-Chicago, IL (2020-2023)
Timeline
Union Steward
SEIU Healthcare
07.2024 - Current
Dietary Aide
warren park living center
05.2023 - Current
Dietary Aide
Waterford living center
01.2023 - 11.2023
Personal Assistant
Department of Human Services
08.2009 - 11.2022
Cashier
Jewel-Osco
09.2007 - 03.2020
Customer Service Representative
Jewel-Osco
09.2007 - 03.2020
Meat Packer
Jewel-Osco
09.2007 - 03.2020
Some College (No Degree) - Education
St Augstine
High School Diploma -
St. Augstine