Summary
Overview
Work History
Education
Skills
Timeline
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Wayne Mckissick

North Chicago

Summary

Proven leader and efficient problem-solver, adept in customer service and cash handling, enhanced Graham Enterprises' customer loyalty through meticulous financial management and team coaching. Skilled in team leadership and workflow coordination, consistently prioritized safety and service excellence, achieving streamlined operations and increased productivity. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Graham Enterprises
03.2021 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer loyalty and retention.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Monitored areas for security issues and safety hazards.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Custodian

ABM Industries
02.2017 - 04.2021
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Reported vandalism or other damage to property to supervisor.

Education

North Chicago High School
North Chicago, IL
06.1987

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Punctual and Reliable
  • Positive Attitude
  • Flexible Schedule
  • Team Management
  • Workflow Coordination
  • Coaching and Mentoring
  • Safety rules

Timeline

Cashier Team Lead

Graham Enterprises
03.2021 - Current

Custodian

ABM Industries
02.2017 - 04.2021

North Chicago High School

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Wayne Mckissick