Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wasi Khan

Roscoe,IL

Summary

Senior System Engineer with over 5 years of experience working within the industry; in support of Quality Control and Manufacturing lab equipment. Unique mix of technical skills, education, and management experience. Experience with administration of analytical equipment, Validation projects of analytical equipment, Strong written and verbal communication skills and the ability to interact effectively at all levels within an organization - from senior management to technical contributors. Experience in technical writing (Administrative Standard Operating Procedures, Deviations, Investigations), experience with Quality Management Systems (Phenix and Veeva), internal and external audit and inspection readiness. experience High attention to detail, have a courteous manner under all circumstances. Team player who is open to change and is willing to grow with the company. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

11
11
years of professional experience

Work History

Senior System Engineer

National Resilience
03.2021 - Current
  • Assisted employees with resolving network problems at remote locations.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Delivered helpdesk service and support to customers.
  • Identified software issues and handled troubleshooting to resolve quickly.
  • Analyzed security logs to determine and alleviate network threats.
  • Kept current on all federal and corporate regulations regarding security, ensuring compliance.
  • Optimized networked software and operating systems by applying updates and patches.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Documented system configuration, mapping and processes.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Checked for accuracy and functionality during implementation of new systems.
  • Supported system users, educating employees on troubleshooting and problem-solving protocols.
  • Created flowcharts, diagrams and other documentation.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Researched software and systems products to determine purchase recommendations.
  • Installed and configured network printers and other peripheral devices.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Developed and documented network policies, procedures and standards.
  • Implemented security measures and software to maintain network integrity.

Senior System Engineer (cont.)

Resilience
03.2021 - Current
  • Is supporting member of plant IT staff accountable for providing production application and infrastructure management within highly regulated biopharmaceutical manufacturing environment
  • This includes IT project implementation and other tasks/duties as assigned related to maintaining production capability and working collaboratively across group of stakeholders including manufacturing leadership, site lead, and central IT services to ensure site’s IT services are in good working order
  • Participated actively in establishing company compliance & data integrity initiatives and identified gaps in procedures and policies and supported the updating and development of SOPS to ensure procedures were aligned with Global directives.

Lab Support Site I.T. Operations System Engineer II

Sanofi
01.2020 - 03.2021
  • Determine and manage priorities, timelines and schedules
  • Maintain and manage compliant GxP environment
  • Obtain Knowledge of multiple vendor application development, implementations to provide positive and productive end user experience
  • Participate on projects as required
  • Provide timely support to lab operations throughout multiple campuses
  • Direct support of lab equipment and software such as TOC Data Pro, SoloVPE, BGA
  • Authored documents for decommission of lab machines and Admin-SOP.

Site I, Operations System Engineer

Takeda
04.2018 - 01.2020
  • Support all IT transformational initiatives
  • Determine and manage priorities, timelines and schedules
  • Maintain and manage compliant GxP environment
  • Obtain Knowledge of multiple vendor application development, implementations to provide positive and productive end user experience
  • Participate on projects as required
  • Provide timely support to lab operations throughout campus
  • Direct support of lab equipment and software such as NOVA Bioflex II, Ultra Vision Online, Unicorn, Atka, Pilot, SoloVPE
  • Authored A.I.Q documents such as SDCS and Admin-SOP
  • Documented discrepancy reports throughout IOQ process.

Technical Support Specialist

Simplant, Dentsply
09.2015 - 04.2018
  • Insulation of Simplant licenses on standalone machines as well as installation of floating licenses on servers
  • Support doctors and labs with procedural questions regarding case planning, software use, guided surgery and surgical procedure
  • Provide training regarding guided surgery and use of software for new and existing customers
  • Scheduled and performed “planning assistance” via remote sessions
  • Resolved customer issues and inquiries promptly with high customer satisfaction.

Technical Support Specialist

Novartis Institute of Biomedical Technology
08.2012 - 09.2015
  • Manage and support genetic and biotech research applications such as Bio-book, Biologics aligner, Chem-draw, GDC ELN
  • Assisted labs and vendors with setup of scientific equipment
  • Utilized problem solving skills to support team in ITIL incident resolution with over 19 incident tickets daily
  • Technical support was provided via live chat, phone, face to face, remote support and desk side support in effort to assist end users with issues ranging from software/application triage, equipment deployment/ triage and Cisco IP Phone Configuration
  • Migrated technical documentation into SharePoint 2010 site
  • Coordinated equipment vendor ordering
  • Remote Administration - PC management using System Center Configuration Manager

Education

Associate of Science - computer information system

Roxbury Community Collège
Roxbury, MA

Skills

  • Incident Management WSUS 30 Windows XP-8 Cisco Unified CM
  • Problem Management Exchange 2010 Windows Server Cisco Unity
  • Deployment Active Directory Macintosh OS-X VoIP
  • Staff Training
  • Technical Support
  • User Technical Support
  • System Administration
  • QA Testing and Automation
  • Operational Support
  • Decision-Making
  • Remote Office Availability
  • Problem-Solving
  • Research
  • Troubleshooting
  • Dependable and Responsible
  • Interpersonal Communication
  • Project Planning
  • Analytical and Critical Thinking

Languages

Hindi
Elementary
Urdu
Native or Bilingual

Timeline

Senior System Engineer (cont.)

Resilience
03.2021 - Current

Senior System Engineer

National Resilience
03.2021 - Current

Lab Support Site I.T. Operations System Engineer II

Sanofi
01.2020 - 03.2021

Site I, Operations System Engineer

Takeda
04.2018 - 01.2020

Technical Support Specialist

Simplant, Dentsply
09.2015 - 04.2018

Technical Support Specialist

Novartis Institute of Biomedical Technology
08.2012 - 09.2015

Associate of Science - computer information system

Roxbury Community Collège

Similar Profiles

CREATE PROFILE
Wasi Khan