Warren Olson
Channahon,IL
Summary
Results-oriented professional with over 30 years of leadership and business innovation experience. A visionary who enjoys creating and executing strategies that achieve manufacturing, operations, P&L Management and business goals. People-centered leader dedicated to cultivating talent. Adept at critical thinking, contract negotiations, and process management. To obtain a full-time position that will allow me to utilize my education, experience, professional skills, and unique personal qualities.
Overview
38
38
years of professional experience
Work History
Market General Manager
Alside
06.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
District Manager/ General Manager
Tuff Shed
07.2018 - 03.2022
- Company Overview: 700 million Dollar Home Improvement Manufacturer
- Developed, recommended, and implemented policies for the overall district
- Directed administrative operations and sound marketing, merchandising, and sales plans
- Collaborated with the Regional Sales Managers and operations to coordinate, plan and optimize the sales activities
- Managed 100 Home Depots on the wholesale side in sheds and 12 sales representatives, 6 retail locations
- Directed inventory management efforts, controls, warehousing, and delivery operations
- Managed staffing, employee development, progressive discipline, salary administration, time and attendance, performance evaluations, and benefit administration
- Achieved sales 6 million IBB ($300.000) in 2018, 8 million sales IBB $300,000 in 2019, 10 million sales IBB $850,000 in 2020, and 17 million sales IBB $2,300,000 in 2021
- Managed the factory 35 employees including office staff and 25-install crews (sub-contractors)
- Assisted in the roll out of field services to all installers nationwide
- This new system helped us track every install from start to finish and helped identify any issues in the job while in progress to improve the customer experience
- 700 million Dollar Home Improvement Manufacturer
Division Manager
Champion Windows
10.2016 - 07.2018
- Company Overview: Chicago, IL
- Identify key talent and develop them to take on other management roles within the organization
- Increased sales by 23% within one year by recruiting and training professional experts in sales and marketing to achieve 100% level in client problem resolution
- Communicated expectations and work with associates to establish goals
- Ensured associates understand their role and are properly trained
- Managed a $15 million budget to total govern profit and loss and marketing processes by strategic goal setting and troubleshooting
- Audited policies and procedures to ensure the effectiveness of operations
- Chicago, IL
Dual General Manager
Bath Fitter
11.2012 - 10.2016
- Company Overview: Mokena, IL
- Completed performance evaluations regularly and developing short and long-term goals for each department manager
- Planned and developed short and long-term goals and objectives annually and submitting time projections to corporate management for approval
- Effectively communicating with the comptroller/office manager on a weekly basis to review departmental forecasts and ensure consistency with annual projections
- Increased sales by 17% and increased organizational profits by $245,000 by reducing costs that improved overall yearly profit margins by 5%
- Explaining the policies and procedures of the dealership to all employees and following up with employees to ensure that these issues are understood and followed
- Managed a $7 million budget, finalized contract negotiations, and controlled overall profit and loss in sales operations by recruiting and training sales experts
- Mokena, IL
General Manager
National Building Products, dba Pella Windows & Doors
11.2006 - 05.2012
- Company Overview: South Bend, IN
- Evaluated associate job performance and coached where deficiencies were found
- Created action plans to meet sales goals and signing of new accounts
- Accountable for providing strategic leadership over retail, commercial, and new construction sales, as well as customer service, and daily operations
- Raised customer satisfaction from 43% to 68% in 12 months by instituting and upholding processes to ensure customer service
- Performed route audits to maintain high service standards
- Maintained tight control of inventory and tools
- Performed surprise inventory spot checks
- South Bend, IN
President
World of Floors
02.1999 - 08.2006
- Company Overview: Mishawaka, IN
- Strategically focused leader to drive organizational growth with income generation and operating efficiencies
- Focused on maximizing store margins through recruitment, selecting franchise locations, and minimizing costs, for 26 franchises
- Responsible for the short-term and long-term strategic planning as it related to the overall goals and objectives
- Significantly reduced setup costs up to $100,000 for new stores in the franchise by expertly negotiating credit terms with manufacturers to secure 0% interest for 6 months
- Prepared or directed the preparation of financial statements, business activity budgets, and reports required by regulatory agencies
- Analyzed the financial details of past, present, and expected operations to identify development opportunities and areas where improvement is needed
- Prepared or present reports concerning activities, expenses, budgets, operations, and products/program services
- Mishawaka, IN
Sales rep, Assistant Manager, Store Manager
New York Carpet World
03.1987 - 01.1999
- Company Overview: Chicagoland, and Northwest IN
- Opened and managed 6 different flooring locations Increasing in volume from $1.5 million to 6 million in sales
- Was quickly promoted 3 times and was transferred to larger failing locations
- Managed the commercial business for Chicago along with managing the new ceramic tile installations for 18 locations which included on boarding installers and training programs
- Developed a bonus program for installers so we could maximize installations including extra incentives for Saturdays
- Developed a sales training program for new hires as well as ongoing training for seasoned reps
- Developed a follow up program to ensure all customers were satisfied and resolve any issues quickly
- Consistently increased sales and revenue year over year by thinking out of the box to develop new business
- Reviewed and approved all flooring layouts including seam placement and material needs
- Chicagoland, and Northwest IN
Education
Business Management Studies -
The University of Florida
Jacksonville, FLNuclear Weapons Security
United States Marine Corps
03.1987
Skills
- Results oriented
- Problem solving
- Team building
- Leadership
- Relationship management
- Organizational management
- P&L Management
- Budgeting
- Forecasting
- Operations management
- Customer service
- MS office
- Project management
- Critical thinking
- Strategic planning
- Inventory management
- Interpersonal skills
- Communication skills
Timeline
Market General Manager
Alside
06.2023 - Current
District Manager/ General Manager
Tuff Shed
07.2018 - 03.2022
Division Manager
Champion Windows
10.2016 - 07.2018
Dual General Manager
Bath Fitter
11.2012 - 10.2016
General Manager
National Building Products, dba Pella Windows & Doors
11.2006 - 05.2012
President
World of Floors
02.1999 - 08.2006
Sales rep, Assistant Manager, Store Manager
New York Carpet World
03.1987 - 01.1999
Business Management Studies -
The University of Florida
Nuclear Weapons Security
United States Marine Corps
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