Wanda Townsend
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Home Care Provider
Prudential Healthcare
07.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
Manager
Amazon
06.2018 - 07.2022
- Developed customized account plans for clients to help them achieve their business goals.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
- Enhanced client satisfaction by proactively addressing concerns and implementing customized solutions.
Manager
Premier CC
02.2012 - 03.2018
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Manager
Frontline Management
05.2005 - 08.2011
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Lucy Flowers High School
Chicago, IL05.1984
Skills
- Escalation management
- Service Recommendations
- Technical Troubleshooting
- Call Management
- Business Administration
- Empathy Display
Timeline
Home Care Provider
Prudential Healthcare
07.2022 - Current
Manager
Amazon
06.2018 - 07.2022
Manager
Premier CC
02.2012 - 03.2018
Manager
Frontline Management
05.2005 - 08.2011
High School Diploma -
Lucy Flowers High School
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