Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Wanda Byrdsong

Glendale Heights

Summary

Customer Service Professional with over 20 years of experience in planning, organizing, data analysis,
problem solving, with business management skills. Recognized abilities of developing and preserving
relationships with senior level management as well as consumers. Established capabilities of providing
elevated levels of administrative support to achieve the organizational goals and missions

Overview

13
13
years of professional experience

Work History

Customer Service Representative Agent

Medline
09.2019 - Current
  • Take Orders/process orders and check order status on patients needs
  • Speak with insurance agents and doctor offices
  • Worked with our documentation and Hawaii team.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered constant flow of customer calls with minimal wait times.

Senior Coordinator / Fraud Specialist

Capital One
01.2015 - 02.2018
  • Under minimal supervision, handled high volume inbound and outbound calls of current and
    future consumers
  • Results-driven maintenance and verification of confidential information, using systems deigned
    to protect and prevent fraud opportunities.
  • Aided with product and service information regarding fraud detection and prevention methods.
  • Compiled and analyzed data regarding breach of security occasions with third party vendors
    including prosecution of offenders.
  • Created log of troubleshooting and help desk events, while assisting with resolutions.

Document Resolution Specialist

Financial Management Systems (FMS)
03.2014 - 04.2015
  • Provided account management services to clients in the financial service industry
  • Assisted with reducing cost and increasing revenue though multi-channel communications
  • Ensuring borrowers were updated on requirements and discrepancies
  • Provided complete, accurate, and timely submission of documentation
  • Negotiated verification and maintenance of records detailing account activity.

Insurance Associate/Investigator

Xerox Recovery Services
05.2010 - 06.2014
  • Lead collaborative investigations with health care providers and insured members to research
    and resolve medical claim cases on time
  • Interpreted and applied insurance rules and regulations to accurately determine primary and
    secondary health insurance payers
  • Processed payments for insurance companies


Education

Business Administration

Georgia State University
Atlanta, GA

Skills

  • Call Flow Maximization
  • Appointment Scheduling
  • Paperwork Processing
  • Account Updating
  • Data Collection
  • Order Processing

Accomplishments

  • Awarded the Go to Person award (2017)
  • Received numerous Top Employee recognition awards
  • Consistently exceeded financial performance goals


Timeline

Customer Service Representative Agent

Medline
09.2019 - Current

Senior Coordinator / Fraud Specialist

Capital One
01.2015 - 02.2018

Document Resolution Specialist

Financial Management Systems (FMS)
03.2014 - 04.2015

Insurance Associate/Investigator

Xerox Recovery Services
05.2010 - 06.2014

Business Administration

Georgia State University

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Wanda Byrdsong