Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walter Thompson

Calumet Park

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales revenue, notably at 2020 Companies/NRG. Excelled in relationship building and problem-solving, achieving consistent sales targets. Skilled in customer service and financial management, demonstrating exceptional verbal communication and teamwork. Cultivated strong customer and team relationships, leading to significant business growth.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

4
4
years of professional experience

Work History

Sales Associate

2020 Companies/NRG
01.2024 - 01.2025
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

G.C.S.P. Solutions / A TAND T
10.2023 - 12.2024
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.

Housekeeper /Bell Attendant

Hilton Hotels Corporation
02.2022 - 08.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
  • Delivered messages, packages, and mail to guest rooms in a timely manner, ensuring prompt communication for guests.
  • Developed rapport with repeat clientele through attentive service tailored to individual preferences over multiple visits.
  • Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.

Business Owner

Osirion Solutions
09.2020 - 01.2022
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Fostered positive company culture, attracting and retaining top talent through motivational leadership.
  • Cultivated strong online presence, managing social media platforms to engage with customers and build community.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Bachelor of Arts - Sociology

Northern Illinois University
Dekalb, IL
05-2005

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Excellent people skills
  • Problem-solving
  • Multi-tasking strength
  • Listening skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Money handling
  • Verbal/written communication
  • Conflict resolution

Timeline

Sales Associate

2020 Companies/NRG
01.2024 - 01.2025

Sales Associate

G.C.S.P. Solutions / A TAND T
10.2023 - 12.2024

Housekeeper /Bell Attendant

Hilton Hotels Corporation
02.2022 - 08.2023

Business Owner

Osirion Solutions
09.2020 - 01.2022

Bachelor of Arts - Sociology

Northern Illinois University
Walter Thompson