Walter Nelson
Oswego
Summary
Accomplished Manager, Skilled trainer and Financial Specialist offering 25 years of experience including 20 years of progressive roles with the world's leading investment banks. Meticulous professional experienced with day-to-day operational and logistical needs.
Overview
29
29
years of professional experience
Work History
AVP, Risk Management Solutions
Bankers' Bank
Elk Grove Village, IL
01.2024 - Current
- Responsible for Product Development and Management
- Analyze the delivery and performance of existing Risk Management solutions and develop strategies to improve efficiency.
- Identify and develop marketing strategies to avoid potential Risk.
- Provide analytical support and consulting services to customers.
- Develop sales strategies and provide sales assistance daily.
- Assist in development of strategic plans for regional Community Banks
CITIBANK Remediation Analyst Team Lead (Back Log Team)
SGA Inc
New York, NY
01.2022 - 01.2024
- Performed account reconciliation in efforts to resolve open cash debits and find through extensive research the offsetting credits.
- Served as training facilitator for new employees.
- Responsible for budgeting hours and Overtime for the Backlog Team
- Involved in the process of clearing over 275 million outstanding aged debits for the Back Log Team
- Earned the Team lead title for the group within a 5-month tenure with CITIBANK.
Service Quality Risk & Compliance Specialist (Urgent Safety)
Uber
Chicago, IL
01.2021 - 04.2022
- Subject Matter expert for the quality review process emphasizing attention to detail and improvement in Customer Experience.
- Actively identify inconsistencies in content and provide updates for service quality improvement.
Sr. Quality Control Specialist
Old Second National Bank
Aurora, IL
01.2020 - 01.2021
- Audit daily system maintenance processed by Loan Servicing to identify errors requiring correction.
- Performed extensive account reconciliation and managed enormous quantities of critical data for Commercial and Wholesale Loans
- Specialize in identifying procedural risk, procedure updates and holding staff accountable to departmental standards of excellence.
- Review and approve Payment and Fee reversals submitted by our loan servicing team.
- Communicate all errors to responsible staff and ensure corrections are completed in a timely manner.
- Analyzed, researched, resolved, and corrected Commercial Loan differences regarding principle, interest, and fees between multiple loan systems.
Operational Supervisor
NFI Industries Inc.
Elwood, IL
01.2019 - 01.2020
- Provides direct supervision to warehouse personnel.
- Ensures the safe, clean and efficient operation of the warehouse to meet service standards.
- Assists in developing a program to train and motivate personnel for increased effectiveness.
- Develops and implements shipping and receiving work schedules and assignments to assure effective and efficient operations.
- Makes recommendations to the Operations Manager on programs to improve warehouse development.
- Supervises all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
Operational Manager / Recruiter
AIR Intermodal INC
Plainfield, IL
01.2018 - 01.2019
- Directed 4-member dispatch team as well as thirty staff members in delivering Union Pacific and Fed X packages in a timely efficient manner.
- Developed and managed operating procedures for AIR Intermodal INC drivers to create efficient values and techniques for successful delivery.
- Hired, Trained, and developed inexperienced staff members with an emphasis on Safety 1st and Time management.
- Successfully increased the staff by 50% during my tenure as Recruiter.
Deal Specialist II – Institutional Markets
BMO Harris Bank
Chicago, IL
01.2017 - 01.2018
- Managed and processed clients Institutional Market portfolios. Average portfolio size $2,000,000 to $25,000,000.
- Worked on 20 +portfolios a week and adhered to a tight weekly schedule.
- Performed extensive customer service by communicating the conditions of approval to customers in efforts to complete the loan closing process.
- Reviewed Credit agreements for document details, data completion and accuracy of loans to ensure compliance and lender guidelines were met.
Quality Assurance Specialist II – Wholesale Loan Operations
JP Morgan Chase
Chicago, IL
01.2002 - 01.2017
- Reconciliation Specialist– Wholesale Loan Operations
- Commercial Loan Services Account Manager – Wholesale Loan Operations
- Asset Based Lending Collateral Specialist – Wholesale Loan Operations
- Senior CBO Analyst/ Team Lead
- Implementation Consultant / Client Service Rep 1
- Effectively identified and reported incidents of non- compliance with procedures, processes, and regulations by reviewing loan documentation and various loan systems for accuracy / completeness.
- Designed and performed test plans on Computer applications for the UK Division
- Analyzed, researched, resolved, and corrected differences regarding principle, interest, and fees between multiple loan systems (ACBS, General Ledger, and DDA accounts)
- Published weekly/monthly reports designed to ensure Proof and Control within company guidelines and to identify Potential Risk Events and verify new fee rates greater than .51%
- Accurately completed ongoing daily advances, borrowing bases, rollovers, payments, interest, and fee billing on a monthly and quarterly basis
- Performed extensive account reconciliation and managed massive quantities of critical data. Served as training facilitator for new employees.
- Selected to assist management with special and ad hoc projects; recognized with a CHASE Champion nomination for streamlining the Break-funding process.
- Took ownership of all Treasury related functions and actively participated, addresses, and resolved any Funding desk related issues
- Skilled at researching loan level variances
- Facilitated training for commercial customers on how to use Bank One's THE ONE NET website product consisting of: ACH, Wires, Information Reporting, Check Services, and Investments.
- Selected to conduct Virtual Training sessions for prospective and existing customers interested in managing business accounts through Bank One's THE ONE NET products.)
- Technical knowledge of all inter-departmental computer systems (Chase BDAS, Impact, Concorde, AXS Point and Core and their relationship to each other.
- Played key role in conversion of two major trader function systems and supervised the migration of Treasury & Agency trades now settling in Impact
- Experience with Month end closings
Assistant Call Center Manager / Trainer / Phone Coach
Eastbay Inc.
Oshkosh, WI
01.1997 - 01.2002
- Led and mentored the overall development of over five hundred Call Center employees, including selection and hiring, training, coaching, promotion, and performance evaluation.
- Enhanced employee performance through offering ongoing training sessions (NFL Shop, Customer Service, In-Store Training)
Education
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University of Wisconsin
Oshkosh, WI01.1997
Skills
- Microsoft Office Excel, Word, Power Point
- Loan IQ
- Commercial Loan Workflow, (CLW)
- Tom-T
- SAP
- ACBS
- Flex CUBE
- TLM
- Quality Improvement Program (QIP)
- Asset Based Lending Environment (ABLE)
- Jack Henry
- GLDC, Stars, Salesforce
- Customer Service Specialist
- Leadership
- Ability to Work Under Pressure
Timeline
AVP, Risk Management Solutions
Bankers' Bank
01.2024 - Current
CITIBANK Remediation Analyst Team Lead (Back Log Team)
SGA Inc
01.2022 - 01.2024
Service Quality Risk & Compliance Specialist (Urgent Safety)
Uber
01.2021 - 04.2022
Sr. Quality Control Specialist
Old Second National Bank
01.2020 - 01.2021
Operational Supervisor
NFI Industries Inc.
01.2019 - 01.2020
Operational Manager / Recruiter
AIR Intermodal INC
01.2018 - 01.2019
Deal Specialist II – Institutional Markets
BMO Harris Bank
01.2017 - 01.2018
Quality Assurance Specialist II – Wholesale Loan Operations
JP Morgan Chase
01.2002 - 01.2017
Assistant Call Center Manager / Trainer / Phone Coach
Eastbay Inc.
01.1997 - 01.2002
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University of Wisconsin