Vonyatija Williams-Scullark
University Park,IL
Summary
Action-Oriented professional with 10 + years of customer service, and conflict resolution experiences. Dedicated team player who strives to improve workplace efficiently and customer experiences. Excelling in customer service excellence and problem-solving abilities. Skilled in Microsoft Office and adept at providing empathetic support, Demonstrated leadership as Teller Supervisor at Charter One Bank and Collector in Charge at Illinois Tollway. A Dynamic creative leader who delivers targeted and timely results in fast -paced and high volume environments.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Illinois State Toll Highway
2020.01 - Current
- Identify and gather relevant account information to ensure account is accurate and up to date.
- Assists customer via telephone to solve a variety of customer service and billing related issues.
- Assist in achieving productivity goals and meeting service level agreements '
- Collaborate among all levels to ensure compliance with company strategies.
- Provide excellent customer service to external and internal business partner.
- Research and resolve customer concerns and or complaints.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
- Managed approximately 30 incoming calls per day from customers.
Toll Collector
Illinois State Toll Highway
2013.03 - Current
- CIC- Oversee Plaza operations in absence of Supervisor.
- Balanced safe, Issued and received daily working fund.
- Submit work order request for toll plazas operation's needs.
- Verified money bags transported with Money truck for deposits.
- Monitored weekly work schedules for plazas in need of assistance.
- Daily logging of plaza operations during shift.
- Toll Collecting, issued overweight or over length permits expedited customer satisfaction by providing efficient service in toll collection and transaction processing.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
Teller Supervisor
Charter One Bank
1996.10 - 2003.11
- Maintained branch cashflow to ensure adequate cash for transactions.
- Complete daily audits and cash balance reports. research and resolved cash differences.
- General Ledger posting for outstanding cash/checks balances. Provide prompt and accurate customer service regarding financial transactions, and deposit and withdraw inquiries.
- Strategize with team to implement more efficient processes. Assists with training new hires through one-on one shadowing opportunities and employee mentoring.
- Routinely leads team meetings provides best practices to team members to maximize sales.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
Education
No Degree - Health Care
South Suburban College of Cook County
South Holland, ILSkills
- Employee training
- Written Communication
- Professional Communication
- Customer Retention
- Customer service excellence
- Active Listening
- Microsoft Office
- Data Entry
- Risk Analysis
- SAP
- Account Resolution
- Collaboration
Timeline
Customer Service Representative
Illinois State Toll Highway
2020.01 - Current
Toll Collector
Illinois State Toll Highway
2013.03 - Current
Teller Supervisor
Charter One Bank
1996.10 - 2003.11
No Degree - Health Care
South Suburban College of Cook County
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