Volorya Robertson
Lansing
Overview
7
7
years of professional experience
Work History
Department Manager
Von Maur
Orland, IL
11.2023 - Current
- Observes, assists, and motivates sales associates to provide excellent customer service
- Trains associates with steps in sales, product knowledge, and department and store policies
- Addresses concerns to the department in a timely manner and develops solutions
Department Supervisor
H&M
Lombard, IL
07.2022 - 11.2023
- Overseeing floor coverage, driving sales, merchandise presentation
- Customer Service
- Operational functions within the store including opening and closing procedures
Assistant Manager
Rue 21
Calumet City, IL
09.2021 - 07.2022
- Help managing staff, planning, and evaluating the store activities
- Assisting customers with merchandise
- Help with managing interactions between clients and employees
- Opening/closing procedures
Assistant Manager
Givona Jolie
Lansing, IL
05.2018 - 09.2021
- Help with store activities such as merchandise, shipment, and customer service
- Help interact clients with employees
- Cashier
Education
Bachelor’s Degree - Business Management
Chicago State University
Chicago, IL05.2022
Skills
- Business Analytics
- Small Business Management
- Management and Organization Accounting
- Marketing Research
- Economics
- Statistics
- Business Communication
- Entrepreneurship
Awards
- International Honor Society: member of Kappa Omega Chapter
- Dean’s List (Fall 2017- Fall 2022)
Timeline
Department Manager
Von Maur
11.2023 - Current
Department Supervisor
H&M
07.2022 - 11.2023
Assistant Manager
Rue 21
09.2021 - 07.2022
Assistant Manager
Givona Jolie
05.2018 - 09.2021
Bachelor’s Degree - Business Management
Chicago State University