Vlad Bulatnikov

Managing applications across Azure Cloud and hosted environments. Skilled in developing Ansible playbooks for automation, deploying infrastructure to Azure IaC with Bicep, and designing CI/CD pipelines in GitLab, Jenkins, and GitHub Actions to streamline deployments and improve operational efficiency.

Develop and support Spring Boot Java microservices architecture applications deployed on Red Hat Linux. Experienced in designing scalable, reliable systems and ensuring optimal performance and maintainability in production environments.

Participate in the implementation, support, and monitoring of RSA's cloud and hosted applications, including application support for mission-critical SaaS environments. Engage in technical activities for SaaS operations, advocate for production implementation strategies, integrate tools and methodologies to enhance SaaS services, and coordinate cross-functional collaboration with internal and external stakeholders.

Monitor and respond to production issues, deliver first-level support for customer cases, handle escalations, generate reports (SLA, RDRs, Web), manage data loads and extractions, and perform initial triage and related tasks.

Monitor and support production systems by verifying service availability, sending status updates, identifying root causes of issues, and coordinating with operations and engineering teams to address errors and anomalies.