Viviana Andrea Espinoza
Willowbrook
Summary
Dynamic and reliable professional with a proven track record at Tempco Electric Heater, excelling in precision cutting and process improvements. Adept at problem-solving and fostering teamwork, I enhanced production efficiency while reducing material waste. Committed to continuous improvement and safety, I thrive in fast-paced environments, ensuring high-quality outcomes.
Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Cutting Machine Operator
Tempco Electric Heater
03.2022 - Current
- Operated cutting machines to produce components with precision and efficiency.
- Monitored machine performance, identifying and resolving operational issues proactively.
- Trained new operators on safety protocols and machine operation best practices.
- Implemented process improvements that enhanced production workflow and reduced downtime.
- Took materials and cut to proper dimensions based on production order specifications.
- Reported issues or problems to management relating to materials to be cut.
- Ensured timely completion of projects by effectively prioritizing tasks based on deadlines and customer requirements.
- Reduced material waste with precise measurements and accurate cutting techniques.
- Supported cost reduction efforts, identifying opportunities for material conservation during the cutting process.
- Kept work areas organized, clean and free of safety hazards.
- Operated cutting machine according to all safety protocols.
- Stood for long hours, frequently reached, or bent and lifted up to 50 pounds regularly to carry out daily tasks.
Kitchen Staff Member
Chick-fil-A
06.2019 - 02.2022
- Prepared ingredients and maintained cleanliness in food preparation areas to ensure compliance with health standards.
- Assisted in menu planning and execution, contributing to an efficient kitchen operation.
- Operated kitchen equipment, adhering to safety protocols and ensuring proper usage among team members.
- Trained new staff on food safety practices and operational procedures, enhancing overall team performance.
- Streamlined food preparation processes, reducing waste and improving service time during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
Airport Customer Service Agent
LATAM Airlines
08.2011 - 03.2016
- Delivered exceptional customer service to passengers, addressing inquiries and resolving issues promptly.
- Facilitated check-in processes, ensuring efficient flow and adherence to airline policies.
- Coordinated baggage handling procedures, minimizing delays and enhancing passenger satisfaction.
- Collaborated with team members to streamline operations and improve overall service quality.
- Managed flight information updates effectively, ensuring accurate communication with passengers and crew.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
Education
Colegio Padre A. Hurtado
Chillan, ChileAssociate of Science - Business Administration
Duoc UC
Santiago De Chile12-2006
Skills
- Adaptability to change
- Stress tolerance
- Teamwork and collaboration
- Problem-solving
- Reliability
- Continuous improvement
- Adaptability
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cutting Machine Operator
Tempco Electric Heater
03.2022 - Current
Kitchen Staff Member
Chick-fil-A
06.2019 - 02.2022
Airport Customer Service Agent
LATAM Airlines
08.2011 - 03.2016
Colegio Padre A. Hurtado
Associate of Science - Business Administration
Duoc UC
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