Viviana Nieto
Hanover Park,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy while following policy and procedures.
Overview
6
6
years of professional experience
Work History
Application Support Representative
CashNetUSA Sales Operations
06.2023 - Current
- Efficiently contact leads via phone calls effectively converting them through our application process.
- Maintaining a full understanding of company policies and procedures through out every interaction.
- Problem solved through difficult interactions ensuring a happy customer after each call.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Developed in depth knowledge acquiring badges for detailed knowledge of the role.
Life Insurance Agent
American Income Life Insurance Company
03.2023 - 07.2023
- Strong communication with several leads/policy holders at a time to maintain positive interactions.
- Presentations of researched policy plans developed uniquely for each household and their needs.
- Exceeding goals in a commission based environment.
- Data entry in each policy based on personal details of each individual.
Event Coordinator
Whirlyball
04.2022 - 02.2023
- Coordinated schedules and timelines for several private events.
- Effectively adjust any event updated based on customers everchanging needs and wants in a fast paced environment.
- Oversee each event ensuring a swift and successful event for every client.
- Highest in event sales on the team, with a conversion rate of 97%.
Waitress
Parlor Pizza Bar
10.2018 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided extensive food and drink menu knowledge 30+ beer tap list.
- Multitasking smaller groups of 6 all the way up to groups of 50+.
Education
Associate of Arts - Business
City Colleges of Chicago - Wilbur Wright College
BBA - Business
DePaul University
Chicago, ILSkills
- Strong verbal and communication skills
- Ability to multi-task efficiently and affectively
- Problem-solving skills
- Versed customer service excellence
- Proficient in entering data
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Application Support Representative
CashNetUSA Sales Operations
06.2023 - Current
Life Insurance Agent
American Income Life Insurance Company
03.2023 - 07.2023
Event Coordinator
Whirlyball
04.2022 - 02.2023
Waitress
Parlor Pizza Bar
10.2018 - 02.2022
Associate of Arts - Business
City Colleges of Chicago - Wilbur Wright College
BBA - Business
DePaul University
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