Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viviana Nieto

Hanover Park,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with accuracy while following policy and procedures.

Overview

6
6
years of professional experience

Work History

Application Support Representative

CashNetUSA Sales Operations
06.2023 - Current
  • Efficiently contact leads via phone calls effectively converting them through our application process.
  • Maintaining a full understanding of company policies and procedures through out every interaction.
  • Problem solved through difficult interactions ensuring a happy customer after each call.
  • Actively participated in team meetings, sharing insights on best practices and potential improvements.
  • Developed in depth knowledge acquiring badges for detailed knowledge of the role.

Life Insurance Agent

American Income Life Insurance Company
03.2023 - 07.2023
  • Strong communication with several leads/policy holders at a time to maintain positive interactions.
  • Presentations of researched policy plans developed uniquely for each household and their needs.
  • Exceeding goals in a commission based environment.
  • Data entry in each policy based on personal details of each individual.

Event Coordinator

Whirlyball
04.2022 - 02.2023
  • Coordinated schedules and timelines for several private events.
  • Effectively adjust any event updated based on customers everchanging needs and wants in a fast paced environment.
  • Oversee each event ensuring a swift and successful event for every client.
  • Highest in event sales on the team, with a conversion rate of 97%.

Waitress

Parlor Pizza Bar
10.2018 - 02.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Provided extensive food and drink menu knowledge 30+ beer tap list.
  • Multitasking smaller groups of 6 all the way up to groups of 50+.

Education

Associate of Arts - Business

City Colleges of Chicago - Wilbur Wright College

BBA - Business

DePaul University
Chicago, IL

Skills

  • Strong verbal and communication skills
  • Ability to multi-task efficiently and affectively
  • Problem-solving skills
  • Versed customer service excellence
  • Proficient in entering data
  • Customer Relationship Management

Languages

Spanish
Native or Bilingual

Timeline

Application Support Representative

CashNetUSA Sales Operations
06.2023 - Current

Life Insurance Agent

American Income Life Insurance Company
03.2023 - 07.2023

Event Coordinator

Whirlyball
04.2022 - 02.2023

Waitress

Parlor Pizza Bar
10.2018 - 02.2022

Associate of Arts - Business

City Colleges of Chicago - Wilbur Wright College

BBA - Business

DePaul University

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Viviana Nieto