Viviana Arellano
Waukegan
Summary
Dog care supervisor with extensive experience in medication administration and inventory management. Proven track record in delivering exceptional customer service and training staff to ensure a safe and engaging environment for pets and owners. Highly organized with a focus on promoting safety, activity engagement, and positive behavior. Collaborates effectively with colleagues to develop innovative solutions to complex challenges.
Overview
10
10
years of professional experience
Work History
Packleader 2
Lake Forest Kennel Club
Lake Forest
11.2025 - 04.2026
- Supervised dog playgroups, ensuring safe interactions and promoting positive behavior.
- Maintained clean, safe environment through regular inspections of area and equipment.
- Communicated with pet owners regarding dogs' needs and activities.
- Managed feeding and medication schedules, ensuring all dogs received proper nutrition and care.
- Conducted regular inventory checks to maintain accurate stock levels.
- Monitored dog interactions to prevent conflicts and foster healthy socialization among dogs.
Supervisor Dog Handler
K9 Playtime Inc.
Mundelein
05.2022 - 09.2025
- Supervised daily operations of dog daycare and boarding services to ensure quality care.
- Monitored dog behavior to maintain safe interactions during playtime.
- Coordinated playgroups to enhance socialization and interaction among diverse dog breeds.
- Managed daily dog care routines, ensuring timely feeding and medication administration.
- Maintained cleanliness of kennels, exercise areas, and grooming stations.
- Provided consultations to educate pet owners on effective care and training methods.
- Recruited, trained, mentored, and evaluated staff to uphold performance standards.
- Managed staff schedules to optimize coverage and service quality.
Merchandising Team Leader
Macys
Gurnee
11.2015 - 05.2022
- Developed merchandising strategies that increased product visibility and engaged customers more effectively.
- Analyzed market trends to inform product selection and optimize inventory management.
- Trained team members on effective merchandising techniques and adherence to brand standards.
- Oversaw product placement, enhancing sales potential in retail environments.
- Coordinated floor moves and display maintenance while monitoring stock levels of popular items.
- Identified and implemented improvements in store layouts, signage, and display techniques to enhance customer experience.
- Managed product assortments and inventory levels across multiple categories efficiently.
- Received and inspected incoming shipments for accuracy and quality control.
Custodian
WFF Facility Services
Antioch
02.2017 - 05.2018
- Maintained cleanliness in designated areas, ensuring compliance with safety and health regulations.
- Operated cleaning equipment to uphold sanitation standards and maintain surfaces.
- Performed sweeping, mopping, vacuuming, and waste disposal in bathrooms, kitchens, and common areas.
- Cleaned windows, mirrors, walls, and ceilings; dusted furniture and wiped down surfaces.
- Utilized approved cleaning products on surfaces to prevent bacterial and viral growth.
- Collaborated with team members to complete daily cleaning schedules effectively.
- Restocked cleaning supplies to support uninterrupted custodial operations.
- Secured building by locking doors after hours and ensuring all entrances remained secure.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05-2013
Skills
- Dog behavior monitoring
- Playgroup coordination
- Medication administration
- Pet owner communication
- Customer service and support
- Staff training and leadership
- Inventory management
- Cleaning procedures and attention to detail
- Multitasking and time management
- Retail merchandising
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
2025 Out of the darkness suicide prevention charity walk
Timeline
Packleader 2
Lake Forest Kennel Club
11.2025 - 04.2026
Supervisor Dog Handler
K9 Playtime Inc.
05.2022 - 09.2025
Custodian
WFF Facility Services
02.2017 - 05.2018
Merchandising Team Leader
Macys
11.2015 - 05.2022
High School Diploma -
Waukegan High School