Vivian Warner
Aurora
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Enviromental Tech
St. Joseph's Hospital and Medical Center
Bloomington
08.2021 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Notified managers of repair needs or additions to building operating systems.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Maintained inventory of cleaning supplies used throughout shift.
Custodian
FourSeasons Healthclub
Bloomington
10.2018 - 08.2021
- Serviced, cleaned and restocked restrooms.
- Ensured that all equipment was properly stored after use.
- Followed safety processes for all manual and electric cleaning equipment.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Kept business entrances clean, tidy and professional in appearance.
Sales Associate
JCPenney
Bloomington
09.2010 - 02.2016
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
CNA Certification
HaroldWashington College
Chicago IL12-1995
High School Diploma -
LucyFlowers HighSchool
Chicago, IL06-1984
Skills
- Customer service
- Inventory management
- Facility organization
- Process improvement
- Cleaning procedures
- Team collaboration
Timeline
Enviromental Tech
St. Joseph's Hospital and Medical Center
08.2021 - 11.2023
Custodian
FourSeasons Healthclub
10.2018 - 08.2021
Sales Associate
JCPenney
09.2010 - 02.2016
CNA Certification
HaroldWashington College
High School Diploma -
LucyFlowers HighSchool
Similar Profiles
Adrian WatsonAdrian Watson
Cardiothoracic/Lung Transplant Nurse at St. Joseph's Hospital and Medical CenterCardiothoracic/Lung Transplant Nurse at St. Joseph's Hospital and Medical Center
Elise EckburgElise Eckburg
COPE Health Scholar at St. Joseph's Hospital and Medical CenterCOPE Health Scholar at St. Joseph's Hospital and Medical Center
Genesis Hernandez, RNGenesis Hernandez, RN
Registered Nurse, Medical-Surgical Unit at St. Joseph's Hospital and Medical CenterRegistered Nurse, Medical-Surgical Unit at St. Joseph's Hospital and Medical Center
Serena WamburaSerena Wambura
Marketing Coordinator, Digital Marketing at Sun Life Global InvestmentsMarketing Coordinator, Digital Marketing at Sun Life Global Investments
Jessica Arciniega-ValdezJessica Arciniega-Valdez
Health Education & Outreach Assistant at Metropolitan State University of DenverHealth Education & Outreach Assistant at Metropolitan State University of Denver