Vivian Warner
Aurora
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Enviromental Tech
St. Joseph's Hospital and Medical Center
Bloomington
2021.08 - 2023.11
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Notified managers of repair needs or additions to building operating systems.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Maintained inventory of cleaning supplies used throughout shift.
Custodian
FourSeasons Healthclub
Bloomington
2018.10 - 2021.08
- Serviced, cleaned and restocked restrooms.
- Ensured that all equipment was properly stored after use.
- Followed safety processes for all manual and electric cleaning equipment.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Kept business entrances clean, tidy and professional in appearance.
Sales Associate
JCPenney
Bloomington
2010.09 - 2016.02
- Developed trusting relationships with customers by making personal connections.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
CNA Certification
HaroldWashington College
Chicago IL1995-12
High School Diploma -
LucyFlowers HighSchool
Chicago, IL1984-06
Skills
- Customer service
- Inventory management
- Facility organization
- Process improvement
- Cleaning procedures
- Team collaboration
Timeline
Enviromental Tech
St. Joseph's Hospital and Medical Center
2021.08 - 2023.11
Custodian
FourSeasons Healthclub
2018.10 - 2021.08
Sales Associate
JCPenney
2010.09 - 2016.02
CNA Certification
HaroldWashington College
High School Diploma -
LucyFlowers HighSchool