Vivian Larsen
Warrenville
Summary
Experienced healthcare professional skilled in coordinating patient care and managing administrative tasks within a healthcare setting. Proven track record of optimizing patient flow and delivering crucial administrative support to medical teams. Known for fostering a collaborative team environment and adapting quickly to the dynamic nature of healthcare, leading to outstanding patient care and operational accomplishments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Central DuPage Hospital
09.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed EKGs efficiently for prompt analysis by healthcare professionals.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Health Unit Coordinator
Central DuPage Hospital
06.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Telemetry Technician
Central DuPage Hospital
02.2022 - Current
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Assisted with improvement and implementation of cardiac log forms.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Maintained efficient telemetry unit operations by ensuring proper equipment maintenance, calibration, and troubleshooting.
- Consistently adhered to strict HIPAA guidelines when handling confidential patient information, maintaining trust and integrity within the workplace.
- Assisted in the development of hospital-wide telemetry protocols, resulting in improved patient outcomes and safety.
Center Secretary
Rush Copley Medical Center/
04.2017 - 01.2022
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees, including copying, faxing and file management.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Corresponded with clients through email, telephone or postal mail.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered telephone inquiries from clients, vendors and the public.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Telemetry Technician
Rush Copley Medical Center
02.2017 - 01.2022
- Enhanced patient care by accurately monitoring and interpreting EKG data for early detection of cardiac abnormalities.
- Educated new employees on correct use and interpretation of telemetry equipment, fostering a knowledgeable and skilled workforce.
- Monitored and documented heart rhythms according to physicians' orders.
- Followed all protocols to respond to irregular cardiac activity.
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Assisted with improvement and implementation of cardiac log forms.
- Demonstrated in-depth understanding of telemetry equipment functions.
- Participated in regular interdisciplinary rounds, providing valuable input on patients'' cardiac status and progress.
- Streamlined communication between healthcare team members by effectively conveying critical information regarding patients'' cardiac status.
- Utilized advanced knowledge of arrhythmias to identify potential life-threatening events promptly and notify appropriate medical personnel accordingly.
- Supported nursing staff with continuous monitoring of multiple patients simultaneously, allowing for better allocation of resources during high-stress situations.
- Worked closely with the quality assurance team to improve telemetry-related processes and procedures, resulting in more efficient patient care.
Patient Care Technician
Rush Copley Medical Center
02.2016 - 01.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
CNA
Winfield Woods Health Care
2 2015 - 2 2016
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Followed safe lifting techniques and individual resident lifting instructions.
- Assisted patients with ambulation and crutch walking.
- Answered patient calls for care and feeding.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients\' clothing and bedside tables/equipment.
Education
Awards
Central DuPage Hospital05-2024
Associate of Science - Health Care Management
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Glenbard West High School
Glen Ellyn, IL2014
Skills
- Time management
- Conflict resolution
- Documentation and reporting
- Inventory management
- Sorting and labeling
- Scheduling
- Multitasking strengths
- Attention to detail
- Companionship and emotional support
- Compassionate
- Efficient and reliable team player
- Adaptable
- HIPAA guideline compliance
- Assessment scheduling
- CPR/First Aid certified
- Trustworthy companion
- Organization skills
- Multi-line telephone systems
- Verbal and written communication
- Customer service
- Critical thinking
- Professionalism and ethics
- Workflow coordination
- Supply restocking
- Process improvements
- Basic life support for health care providers (BLS)
- Epic systems
Certification
- Certified Nurses Aide
- CPR certified through American Heart Association
- Certified Telemetry Technician
Additional Information
In summary, I bring a robust combination of leadership experience, multitasking, multiple perspectives, and importantly, a clear vision, along with a proven track record of driving team performance and achieving organizational goals. My ability to navigate complex challenges positions me as an ideal candidate for the lead position. I am excited about the opportunity to contribute my skills and expertise to propel your organization forward, ensuring success and growth within both the team and the company as a whole. Thank you for considering my application; I look forward to the possibility of discussing how I can contribute to your esteemed organization.
Thank you for your time and consideration.
Vivian Larsen
Timeline
Patient Care Technician
Central DuPage Hospital
09.2024 - Current
Health Unit Coordinator
Central DuPage Hospital
06.2023 - Current
Telemetry Technician
Central DuPage Hospital
02.2022 - Current
Center Secretary
Rush Copley Medical Center/
04.2017 - 01.2022
Telemetry Technician
Rush Copley Medical Center
02.2017 - 01.2022
Patient Care Technician
Rush Copley Medical Center
02.2016 - 01.2022
CNA
Winfield Woods Health Care
2 2015 - 2 2016
Awards
Associate of Science - Health Care Management
Waubonsee Community College
High School Diploma -
Glenbard West High School
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