Vivian Garcia
Chicago,IL
Summary
Motivated business student seeking a Business Development and Marketing Intern position with Honigman, bringing a strong foundation in administrative, communication, and organizational skills. Proven experience in professional communications and managing confidential information , and eager to support client development, marketing initiatives, data driven projects, and day to day business operations while gaining hands on experience in legal marketing.
Overview
5
5
years of professional experience
Work History
Claims Administrator
Direct Auto Insurance
Chicago, IL
10.2023 - 08.2025
- Facilitated timely processing of new claims from online submissions and inbound calls, serving as the primary contact through phone and email to enhance customer experience.
- Oversaw organization and maintenance of digital claim files and reports using Imageright, managing reserves, handling mail, and procuring police reports to support claim files.
- Executed payment issuance in SIS-AS400, ensuring documentation accuracy, compliance with approval protocols, and timely claim payments by monitoring deadlines and following up on outstanding documents.
- Managed a high volume of daily claims while balancing workload, prioritizing tasks, and coordinating communication between policyholders, adjusters, legal teams, and multiple departments including Litigation, Property Damage, and Subrogation.
- Mentored junior staff on claims processing procedures and assisted in training new employees on software tools used for claims management and tracking systems.
Call Center Customer Service Agent
United Equitable
Skokie, IL
01.2023 - 10.2023
- Responded to high call volumes from attorneys, physicians, third-party carriers, and claimants via phone, email, and chat; provided updates on documentation needed to move claims forward while ensuring timely and accurate record-keeping in Imageright and SIS-AS400.
- Filed new claims and updated existing customer records, maintaining accurate documentation and ensuring claims progressed efficiently.
- Communicated professionally with clients and third parties, negotiating fees when necessary and fostering empathetic client relationships to support high satisfaction standards , while managing multiple inquiries simultaneously and prioritizing tasks to maintain efficiency.
- Documented all customer interactions and followed up on outstanding issues, ensuring internal processes and claim files were accurate and complete.
Front End Supervisor
DD’s Discounts
Chicago, IL
10.2020 - 01.2023
- Supervised front-end operations and staff, resolving customer escalations, ensuring efficient checkout processes, and enhancing overall customer satisfaction.
- Planned, coordinated, and maintained employee work schedules, monitored performance metrics, and coached team members to improve productivity, engagement, and job satisfaction.
- Assisted management with administrative and operational tasks, maintained employee records, monitored daily sales reports, and collaborated on promotional displays to boost sales and optimize operations.
- Managed customer transactions, returns, and inquiries while implementing improved cash handling procedures, balancing drawers, and ensuring compliance with financial controls and security protocols.
- Maintained a clean, organized, and safe front-end area, provided hands-on assistance to customers, and delegated tasks effectively during high-traffic periods to ensure smooth operations.
Education
Bachelor of Science - Business Management
Northeastern Illinois University
Chicago, IL12-2027
Associate of Arts - Business
Wilbur Wright College
Chicago 05.2025
Skills
- Proficient with Enterprise Systems SIS-AS400 and Imageright
- Microsoft Word, PowerPoint, and Outlook
- Data Entry, Records, and Document Management
- POS Operation
- Bilingual: English and Spanish
Timeline
Claims Administrator
Direct Auto Insurance
10.2023 - 08.2025
Call Center Customer Service Agent
United Equitable
01.2023 - 10.2023
Front End Supervisor
DD’s Discounts
10.2020 - 01.2023
Bachelor of Science - Business Management
Northeastern Illinois University
Associate of Arts - Business
Wilbur Wright College