Summary
Overview
Work History
Education
Skills
Timeline
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Vivian Aldrich

Waukegan

Summary

Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Excel, Microsoft word, Dentrix, Eaglesoft.

Overview

9
9
years of professional experience

Work History

Crew Leader

Taco Bell
07.2016 - 08.2020
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Dental Assistant

Familia Dental
12.2020 - 11.2021
  • Setting up trays for fillings, extractions, crown preps, general check up and cleanings as well.
  • Taking x-rays such as full mouth x-rays, panoramics and bite wings on children and adults.
  • Seating patients and doing their prophylaxes before the doctor walks in to do his/her exam.
  • If the patient is having any areas of pain or concern, I am able to effectively communicate that to the doctors and take the necessary x-rays for diagnosis.

Front Desk

Perryville Dentist
01.2021 - 04.2023
  • Taking calls and keeping a full schedule.
  • Scanning in documents, placing alerts if a patient has allergies or legal matters that the staff should be aware of.
  • Helping patients with any questions.
  • Taking co-pays and collecting balances.

Office Coordinator

Smiles on Randall
04.2023 - 06.2025
  • Managing the staff, doctors, patients.
  • Taking the time off requests and working them into the schedule, pretty much making a game plan for the future!
  • Having to deal with problems such as unhappy patients and having to calm them down while also letting my team know that I do have their backs, but at the end of the day I have to de-escalate the situation.

Education

High School Degree -

Auburn High School
Rockford, IL
05.2017

Skills

  • Bilingual in Spanish/English
  • Communication
  • X-ray assistance
  • Sealants
  • Prophylaxis
  • Setting up trays for procedures
  • Appointment scheduling
  • Call handling
  • Insurance verification
  • Personality management
  • Staff management
  • Scheduling efficiency
  • Adjusting schedules
  • Rearranging appointments
  • Scheduling
  • Workplace environment maintenance
  • Professionalism
  • Data entry
  • Organizational skills
  • Relationship building

Timeline

Office Coordinator

Smiles on Randall
04.2023 - 06.2025

Front Desk

Perryville Dentist
01.2021 - 04.2023

Dental Assistant

Familia Dental
12.2020 - 11.2021

Crew Leader

Taco Bell
07.2016 - 08.2020

High School Degree -

Auburn High School

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Vivian Aldrich