VITO F. MARIANI
Addison
Summary
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and leveraging technology to enhance learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Consumers Credit Union
11.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided expert guidance on financial products, enhancing customer understanding and satisfaction.
- Streamlined complaint resolution processes to improve response times and service quality.
- Analyzed customer feedback to identify trends and recommend service improvements.
NEW HIRE TRAINING SPECIALIST
CarMax
09.2024 - 10.2025
- Conducted interactive onboarding and skills development training for new corporate sales employees, both onsite and virtual
- Led engaging instructor-led virtual (vILT) training sessions to ensure new hires understand sales processes, CRM tools, and industry best practices
- Adapted training approaches to accommodate different learning styles and experience levels within the team
- Trained employees on Salesforce-based CRM systems, ensuring proficiency in navigation, reporting, and sales pipeline management
- Stayed updated on industry trends, learning methodologies, and emerging sales technologies to introduce best practices into training programs
NEW HIRE TRAINING SUPERVISOR
Consumer Cellular
11.2022 - 04.2024
- Designed and delivered training programs covering technical skills, sales techniques, and customer service excellence.
- Facilitated virtual and in-person training sessions, ensuring a seamless onboarding experience for new employees.
- Developed interactive learning materials to improve engagement and knowledge retention.
- Partnered with IT and Product teams to ensure training content reflected current product knowledge and company updates.
- Monitored KPIs and training effectiveness metrics, continuously refining content to enhance performance outcomes.
MENTOR SUPERVISOR
Consumer Cellular
08.2020 - 11.2022
- Spearheaded leadership development training for new supervisors, enhancing managerial skills, coaching techniques, and operational efficiency.
- Oversaw a team of technical support mentors, providing real-time guidance and troubleshooting assistance.
- Implemented quality assurance initiatives to maintain high levels of customer service and sales performance.
- Conducted one-on-one mentoring sessions, fostering career growth and leadership development among employees.
SUPERVISOR
Consumer Cellular
04.2019 - 08.2020
- Led a team of customer service representatives, ensuring top-tier support and satisfaction.
- Developed and implemented coaching programs to enhance agent performance and sales effectiveness.
- Provided real-time support and troubleshooting, specializing in WiFi, mesh networking platforms, iOS, and Android support.
CUSTOMER SERVICE ADVISOR
Consumer Cellular
04.2018 - 04.2019
- Supported customers through the use of troubleshooting strategies and company policies to fit customer needs with appropriate services
- Provided direct customer support through troubleshooting, identifying customer needs, and offering timely solutions
- Gained significant experience in handling WiFi, mesh networking platforms, and mobile device support including iOS and Android platforms
ASSISTANT TEAM LEAD
iPacesetters
11.2014 - 11.2017
- Assisted in developing and implementing sales training strategies, leading to a 15% increase in team sales within six months.
- Provided coaching and mentoring to customer service representatives, improving overall performance and client satisfaction.
- Managed escalated customer issues, ensuring prompt and effective resolutions.
Education
GED -
Lake Park High School
RoselleSkills
- New hire training
- Planning and coordination
- Creative problem solving
- Group and individual instruction
- Remote learning
- Coaching and mentoring
- Staff motivation
- Call monitoring
Timeline
Customer Service Advisor
Consumers Credit Union
11.2025 - Current
NEW HIRE TRAINING SPECIALIST
CarMax
09.2024 - 10.2025
NEW HIRE TRAINING SUPERVISOR
Consumer Cellular
11.2022 - 04.2024
MENTOR SUPERVISOR
Consumer Cellular
08.2020 - 11.2022
SUPERVISOR
Consumer Cellular
04.2019 - 08.2020
CUSTOMER SERVICE ADVISOR
Consumer Cellular
04.2018 - 04.2019
ASSISTANT TEAM LEAD
iPacesetters
11.2014 - 11.2017
GED -
Lake Park High School