Vita Slotska

Filed claims for misplaced luggage.

Handled early-arriving bags efficiently.

Expedited delivery of high-priority items.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Exercised sound judgement when resolving customer issues or escalating them to management as needed
• Conducted weekly training sessions with new hires on proper protocols for dealing with customers
• Coached and mentored team members on how to handle difficult customer situations with professionalism and courtesy
• Check in passengers, ticket changes
• Jetbridge certified, CRO, GSC, supervising
• Making schedules, reporting

• Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
• Used company software to analyze customer coverage needs, write quotes, and issue policies
• Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management
• Customized insurance programs to suit individual customer needs
• Resolved any disputes between customers and insurers relating to coverage levels or claims processing