VIRIDIANA MARIAS
Lake Bluff
Summary
Results-driven professional skilled in customer service and complex problem-solving. Proven track record of implementing systems that improve transaction efficiency and enhance client satisfaction, contributing to overall operational goals.
Overview
14
14
years of professional experience
Work History
Manager/Floater
AmeriCash Loans
McHenry, IL
03.2017 - 02.2024
- Led team in achieving operational goals through effective resource allocation and process optimization.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented new loan processing system, increasing efficiency and accuracy of transactions.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives across departments.
- Maintained professional, organized, and safe environment for employees and patrons.
- Process loans, process payments,
Dispatcher
Grand Staffing Agency
Waukegan, IL
08.2015 - 02.2017
- Assist clients with job placements
- Dispatch at least 100 clients to job sights everyday
- Resolve service issues
- Completion of daily reports
- Strong detail skilled
- Analyzed customer feedback and provided solutions to improve customer service.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
Head Cashier
Home Depot
Deerfield, IL
04.2010 - 06.2012
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers on register systems and customer service best practices.
- Implemented process improvements that enhanced checkout efficiency and reduced wait times for customers.
- Managed cash handling procedures, including deposits, reconciliations, and loss prevention strategies.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
Education
High School Diploma -
Wheeling High School
Wheeling, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
- Conflict resolution
- Work prioritization
- Cash Handling
Timeline
Manager/Floater
AmeriCash Loans
03.2017 - 02.2024
Dispatcher
Grand Staffing Agency
08.2015 - 02.2017
Head Cashier
Home Depot
04.2010 - 06.2012
High School Diploma -
Wheeling High School