Virginia Sprawls

• Wrote and implemented engaging lesson plans tailored to diverse learning needs for all inclusive

Served a nurturing and inclusive classroom environment for

Children growth.

• Monitored student progress for needed improvements.
• Developed age-appropriate activities enhancing cognitive and social development.
• Collaborated with parents to create individualized support plans for students.
• Built relationships and communicated with parents to provide best learning environment for children.
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

• Managed customer inquiries through phone, email, and chat channels to ensure prompt resolutions.
• Train staff on customer service protocols when needed.
• Accept payments, cash, check,charge card,
• Direct and train other staff members when needed.
• Also prepare folders for clients paperwork.
• Assisted customers by answering questions and responding to inquiries.
• Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
• Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
• Gave support during peak periods, effectively managing high call volumes without compromising service quality.