Virginia Minkevich
litchfield
Summary
Dynamic operations manager with a proven track record at Bed Bath & Beyond, excelling in inventory management and enhancing customer satisfaction. Skilled in heavy lifting and workplace cleanliness, I fostered a positive work environment, leading to improved employee retention and streamlined processes that boosted operational efficiency.
Overview
36
36
years of professional experience
Work History
Stocking Associate
Walmart
Litchfield, IL
03.2021 - Current
- Assisted in maintaining organized stockroom by categorizing products and ensuring accessibility for team members.
- Contributed to efficient product stocking by following planograms for accurate shelf placement and display.
- Supported inventory management efforts by conducting regular stock audits and reporting discrepancies.
- Facilitated smooth order fulfillment processes by promptly retrieving and preparing items for customer pickup.
Owner/Operator
Nana's Hidden Attic
Litchfield, IL
01.2017 - 07.2022
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce cost.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Owner/Operator
Uhaul Moving And Storage
Litchfield, IL
01.2016 - 07.2022
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Owner/Operator
Graceland Portable Buildings
Litchfield, IL
01.2016 - 07.2022
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
Store Manager
Circuit City Stores
Middletown, NY
04.1996 - 02.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Operations Manager
Bed Bath & Beyond
Kennesaw, GA
04.1993 - 05.1996
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Manager
Menards
Matteson, IL
03.1990 - 03.1996
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
GED -
St Charles Highschool
St Charles IlSkills
- Ability to fulfill hiring needs by direct recruiting
- Successfully opened the new york market with Circuit City stores
- Developed a training program that was adapted by Circuit City Stores
- Was able to successfully open several stores with Menards
- Was able to developed a strong loyal team at every company I have worked for
- Workplace cleanliness
- Warehouse safety
- Display assembly
- Merchandising guidelines
- Visual merchandising
Timeline
Stocking Associate
Walmart
03.2021 - Current
Owner/Operator
Nana's Hidden Attic
01.2017 - 07.2022
Owner/Operator
Uhaul Moving And Storage
01.2016 - 07.2022
Owner/Operator
Graceland Portable Buildings
01.2016 - 07.2022
Store Manager
Circuit City Stores
04.1996 - 02.2002
Operations Manager
Bed Bath & Beyond
04.1993 - 05.1996
Operations Manager
Menards
03.1990 - 03.1996
GED -
St Charles Highschool