Violetta Diego
West Chicago
Summary
Proficient in technical support and data management, I excelled as a Student Help Desk Technician at West Chicago Community High School, where I enhanced user understanding through clear communication. My detail-oriented approach and fast typing speed significantly improved ticket resolution efficiency, ensuring a seamless support experience for all users.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Student Help Desk Technician
West Chicago Community High School
08.2021 - 12.2024
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Data Entry Intern
Spraying Systems
05.2024 - 07.2024
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Enhanced overall data management capabilities by participating in team meetings, sharing insights, and offering suggestions for process improvements.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Utilized techniques for increasing data entry speed.
Zoo Teen Intern
Cosley Zoo
06.2021 - 08.2021
- Enriched visitor experiences through informative talks on specific animals, their habitats, and conservation status.
- Developed time-management skills while simultaneously juggling multiple responsibilities such as event set-up, guest relations, and inventory management.
- Handled specimens according to established protocols, keeping efficient records on all specimens.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL12-2024
Skills
- Fast typing speed
- Detail-oriented approach
- Data entry
- Critical thinker
- Microsoft Office proficiency
- Microsoft Excel
- Support ticket system management
- Technical support
Certification
- Excel Expert Certification (MOS) - Microsoft.
- Excel Certification (MOS) - Microsoft
- Word Certification (MOS) - Microsoft
Timeline
Data Entry Intern
Spraying Systems
05.2024 - 07.2024
Student Help Desk Technician
West Chicago Community High School
08.2021 - 12.2024
Zoo Teen Intern
Cosley Zoo
06.2021 - 08.2021
High School Diploma -
West Chicago Community High School
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