Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vincent Palumbo

Homer Glen,IL

Summary

Driven professional with a track record of enhancing guest experiences at Target through expert problem-solving and customer service skills. Excelled in teamwork and collaboration across various roles, from event assistance at the University of Illinois to mentoring at Lockport Township High School, demonstrating creativity and innovation in fostering positive outcomes. Actively searching for an internship within the field of actuarial science.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Target
10.2021 - Current
  • Investigate and resolve any issues or questions guests have in an empathetic and quick manner.
  • Collaborate with team members in other areas in order to address guest/store needs.
  • Work closely with guests to help them enroll in the Target rewards program and open Circle Cards.

Event Assistant

University of Illinois, Urbana-Champaign
09.2023 - Current
  • Set up and keep Alice Campbell Alumni Center ball room space clean and presentable for guests.
  • Welcome guests and provide service in any way that is needed.
  • Take inquiries from guests with any questions which is responsibly and quickly passed along to the proper channels.

Summer Camp Counselor

Lockport Township High School
06.2019 - 06.2022
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.

Education

No Degree - Finance

Northern Illinois University
Dekalb, IL

Actuarial Science

University of Illinois Urbana-Champaign
Champaign, IL
05.2026

Skills

  • Customer Service
  • Problem-solving abilities
  • Microsoft Excel
  • Customer Relationship Management (CRM)
  • Written and oral communication
  • Creativity and Innovation
  • Teamwork and Collaboration

Certification


  • Exam FM, SOA - Sitting August 2024
  • Exam P, SOA - Sitting November 2024

Timeline

Event Assistant

University of Illinois, Urbana-Champaign
09.2023 - Current

Guest Service Representative

Target
10.2021 - Current

Summer Camp Counselor

Lockport Township High School
06.2019 - 06.2022

No Degree - Finance

Northern Illinois University

Actuarial Science

University of Illinois Urbana-Champaign

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Vincent Palumbo