Vincent Arriaga
West Chicago
Summary
Open and positive Bilingual communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
2025
2025
years of professional experience
Work History
Quality Control Technician
MAKER'S PRIDE
Geneva
- Conducted quality inspections on raw materials and finished products.
- Performed tests to ensure compliance with safety standards.
- Documented inspection results and maintained records accurately.
- Monitored production lines for adherence to quality specifications.
- Conducted tests on product samples and recorded results.
- Conducted frequent quality and compliance reviews of production work.
- Provided quality support to ensure that products met quality standards and customer requirements.
Sales Agent
Northwest Insurance Brokers
Chicago
02.2011 - 06.2024
- Conducted market research to identify potential customers and their needs.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Maintained accurate records of all sales activities in the company's CRM system.
- Analyzed data to identify trends in customer behavior and preferences.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
- Performed daily analysis of sales figures to identify areas of improvement within the team's performance.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified opportunities for cross-selling additional products and services.
- Reported directly to regional Sales Manager regarding progress towards goals.
- Evaluated competitor offerings regularly to stay ahead of the competition.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Improved customer service feedback scores through outstanding service.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Operated register, handled cash and processed credit card transactions.
Education
GED -
College of DuPage
Glen Ellyn, IL08-2009
Skills
- Product Demonstrations
- Paperwork Processing
- Sales follow-up
- Strategy Development
- Client Relations
- Closing deals
- Leads generation
- Verbal Communication
- Clerical Support
- Computer Skills
- Self-Directed
- Customer Assistance
- Professional and mature
- Filing and data archiving
- Document processing
- Data Processing
- Data Entry
- Critical thinker
- Quality inspection
- Quality inspections
- Product sampling
- Process validation
- Line inspection
- Microbiological testing
- GMP auditing
- Product inspection
- Testing procedures
- Visual inspection
- Environmental monitoring
Timeline
Sales Agent
Northwest Insurance Brokers
02.2011 - 06.2024
Quality Control Technician
MAKER'S PRIDE
GED -
College of DuPage