Summary
Overview
Work History
Education
Skills
Timeline
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Vince Diaz

Naperville

Summary

With a proven track record at United Airlines, I excel in project planning, leadership, driving process improvements and strategic initiatives to enhance operational efficiency and stakeholder satisfaction. My expertise in resource allocation and team leadership has consistently delivered successful project outcomes, fostering significant business growth with the operation and team members. I bring enthusiasm to the team and enjoy mentoring strong leaders for our United Next.

Overview

39
39
years of professional experience

Work History

Project Manager AO

United Airlines
04.2023 - Current
  • Managed projects to ensure timely delivery and adherence to budget constraints with APU team. I met with our Florida market to ensure SOP is being followed.
  • Improved project outcomes by coordinating cross-functional teams while working with Accelerate Gates.
  • Had project given to me and made plans for seamless execution and resource allocation for success.
  • Enhanced client satisfaction, maintaining open communication and delivering successful project milestones.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed projects from procurement to commission.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum with my mentors.
  • Increased efficiency with streamlined project workflows and processes with companies SOP at Terminal 5 work area.

Operations Supervisor ORDCG

United Airlines
11.1999 - 04.2023
  • Improved team efficiency by managing day-to-day operations.
  • Coordinated logistics for seamless supply chain management.
  • Enhanced operational workflows, optimizing resource allocation by communicating with my peers to ensure operation is covered with proper needs.
  • Oversaw safety compliance, ensuring adherence to regulations. Completed safety audits and see something say something and correct when needed.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Streamlined communication processes for better internal collaboration.
  • Reduced downtime with proactive maintenance scheduling.
  • Analyzed performance data to identify areas for process improvement with one on ones and daily briefings.
  • Led team meetings to align on operational priorities and objectives.
  • Collaborated with senior management for strategic planning and execution. I was asked to travel and mentor new supervisors in other stations (EWR-SFO) from July 2022-April 2023.
  • Managed budget allocations to optimize operational expenses in my work area.
  • Enhanced team productivity with motivational leadership and support. Always being positive and recognizing employees.
  • Evaluated vendor performance for quality service delivery.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members. I was appointed by management to mentor new supervisors.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Briefed emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties. I was asked to assist with with company audits.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies. BTC
  • Collaborated with cross-functional teams customer service with jet bridge bags and communication to develop innovative solutions for improving overall teams and NPS performance for our customers.
  • Kept high average of performance evaluations.
  • Conducted companies audits to ensure compliance with industry standards.

Ramp Serviceman

United Airlines
06.1987 - 11.1999
  • Assisted in meeting airport noise regulations by using proper equipment and techniques during engine run-ups or other maintenance tasks.
  • Maintained a clean and organized ramp area for efficient operations and reduced risk of accidents.
  • Preserved positive relationships with airlines through timely completion of assigned tasks during tight scheduling windows.
  • Facilitated smooth airport operations by effectively communicating with team members, pilots, and other personnel during tarmac activities.
  • Streamlined service delivery by properly marshalling arriving flights onto gates according to established procedures.
  • Improved aircraft turnaround times by efficiently loading and unloading baggage, cargo, and mail from aircraft.
  • Safeguarded luggage contents against damage during transport from terminal to aircraft with careful handling practices.
  • Maximized equipment longevity with regular maintenance checks on ground support vehicles such as tow tractors, belt loaders, and de-icing trucks.
  • Protected airline assets through diligent monitoring of parked aircraft for security concerns or potential damage risks.
  • Contributed to a safe working environment by adhering to all safety regulations and reporting hazards or incidents immediately.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Checked cargo and baggage for security to meet for positive bag match regulations.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Food Runner

United Airlines
09.1986 - 06.1987


  • Managed all departures with in a work area to make sure their were enough meals onboard for all passengers. If there were extra meals we would remove them and use them on other departures if needed,
  • Collaborated with the my lead to make sure all flight's had accurate meals needed for our customers.

Liquor Store Clerk

United Airlines
05.1986 - 09.1986


  • Maintained a clean, safe and organized work area and environment
  • Processed arrivals liquor kits efficiently, verifying shipment accuracy and restocking units in a timely manner to minimize disruption for outbound departures.


Education

High School Diploma -

Oak Lawn Community High School
Oak Lawn, IL
06-1981

Skills

  • Project planning
  • Resource allocation
  • Budget management
  • Project execution
  • Strategic planning
  • Milestone tracking
  • Process improvement
  • Leadership skills
  • Stakeholder management
  • Risk management
  • Team leadership

Timeline

Project Manager AO

United Airlines
04.2023 - Current

Operations Supervisor ORDCG

United Airlines
11.1999 - 04.2023

Ramp Serviceman

United Airlines
06.1987 - 11.1999

Food Runner

United Airlines
09.1986 - 06.1987

Liquor Store Clerk

United Airlines
05.1986 - 09.1986

High School Diploma -

Oak Lawn Community High School

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Vince Diaz