VILMARY Benito

PROFILE SUMMARY Detail-oriented and tenacious professional with years of experience, abilities and skills in inspiring coworkers to excel in a challenging workload. Proven success in respecting client’s needs in a professional through showing sensitivity and concern. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Demonstrated ability to resolve communication deadlocks enabling win-win outcomes. Solid track record of providing a timely positive response to requests regarding computer-related assistance. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. I display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.

• Coordination: Adjusting actions in relation to others' actions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or
• Approaches to problems.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate
• One.
• Management: Coordinating and guiding others to meet objectives and goals.
• Monitoring: Monitoring/assessing performance of other individuals, or organizations to make improvements and take corrective
• Action.
• Multitasking: Juggle multiple tasks and responsibilities while remaining composed and meeting deadlines.
• Relationship Management: Conflict resolution, motivating, organizing, troubleshooting and establishing rapport.