Viktor Kasemir
Highland Park
Summary
Results-driven manager with over 16 years in the restaurant industry. Expertise in staff development, problem-solving, and inventory management. Committed to enhancing customer satisfaction and driving operational success.
Overview
17
17
years of professional experience
Work History
Manager
The Original Chicago Hoagie Hut
Chicago
07.2009 - Current
- Managed daily operations of a busy hoagie restaurant.
- Supervised staff to ensure quality customer service.
- Coordinated inventory management and supply ordering to ensure stock availability and minimize waste.
- Developed training programs for new employees and ongoing staff development.
- Implemented health and safety protocols in food preparation areas to comply with regulations and enhance employee safety.
- Oversaw financial transactions and cash handling procedures.
- Resolved customer complaints to enhance satisfaction and foster customer loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Delegated tasks to associates based on their skill levels.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
Highland Park High School
Highland Park, IL05-2011
Some College (No Degree) -
College of Lake County
Grayslake, ILSkills
- Operations management
- Financial oversight
- Inventory management
- Customer relationship management
- Health and safety
- Staff training
Timeline
Manager
The Original Chicago Hoagie Hut
07.2009 - Current
High School Diploma -
Highland Park High School
Some College (No Degree) -
College of Lake County