Vikrant Mohania
Summary
Proven Manager with a track record of enhancing customer satisfaction and streamlining operations at Naan and Kabab. Excelled in team leadership and time management, significantly improving service delivery and operational efficiency. Skilled in decision-making and customer service, adept at mentoring staff and boosting productivity.
Overview
9
9
years of professional experience
Work History
Manager
Naan and Kabab
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks like hiring and training staff, scheduling shifts to ensure adequate coverage.
- Overseeing day to day restaurants operations
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Wingstop
09.2019 - 02.2021
- Improved marketing to attract new customers and promote business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Manager
Gas Station
08.2015 - 08.2019
- Supervising daily gas station operations, including store activities.
- Managing the opening and closing procedure of the station.
- Recruiting, training, and supervising employees.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Arts -
Magadh University
Gaya, Bihar, India05-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
SPORTS
- Played 6 nationals in Wrestling in India.
- Bronze medal at national level.
Timeline
Manager
Naan and Kabab
02.2021 - Current
Manager
Wingstop
09.2019 - 02.2021
Manager
Gas Station
08.2015 - 08.2019
Bachelor of Arts -
Magadh University
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