Victoria Voronko
Customer Success Specialist
Haifa
Summary
Experienced professional with 10+ years in customer care and retail inventory. Seeking a role as a Customer Success Specialist. My goal is to enhance customer experiences, streamline service processes, and lead teams for high-quality solutions and organizational growth. Confident in ability to drive success and exceed expectations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Retail Inventory Manager
ISICS RGIS
03.2017 - Current
- Oversee inventory management for retail stores across Israel
- Manage shifts of 5 to 50 employees, ensuring smooth operations and maintaining high standards throughout each shift
Operations Manager
Pilpel Media / Sushi Maks Ltd
03.2014 - 12.2016
- Responsible for various segments of the business, including HR, logistics, and communications with vendors and partners
Director of International Support
WorldAPP Inc
01.2015 - 09.2014
- Led and supervised a high-performing team of 12 customer support operators across multiple international locations
- Drove a 11% improvement in customer satisfaction by optimizing support processes and implementing customer-centric strategies
- Monitored and analyzed Key Performance Indicators (KPIs), focusing on customer retention and satisfaction
- Coordinated and managed customer webinars and communication strategies
Education
Bachelor Degree - Linguistics
National Technical University of Ukraine
09.1999 - 06.2004
Skills
- Team Leadership & Development
- Cross-Functional Collaboration
- Customer-Centric Mindset
- SaaS Customer Onboarding
- Issue Resolution & Escalation Management
- Adaptability
- Project Management
Websites
Timeline
Retail Inventory Manager
ISICS RGIS
03.2017 - Current
Director of International Support
WorldAPP Inc
01.2015 - 09.2014
Operations Manager
Pilpel Media / Sushi Maks Ltd
03.2014 - 12.2016
Bachelor Degree - Linguistics
National Technical University of Ukraine
09.1999 - 06.2004
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