Victoria Velna
Lake In The Hills
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
1996
1996
years of post-secondary education
Work History
Office Manager Receptionist
A To Z Chiropractic and Physical Therapy
Crystal Lake
10.2018 - Current
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated patient scheduling and optimized appointment management for efficiency.
- Oversaw inventory control and maintained supply levels for clinical needs.
- Implemented office policies and procedures to enhance operational effectiveness.
- Trained new staff on office protocols and software systems for seamless integration.
- Assisted with billing processes and insurance verification for patient accounts.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Resolved customer complaints or answered customers' questions.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
Resurrection High School
Chicago, ILSkills
- Office administration
- Appointment scheduling
- Inventory management
- Billing assistance
Timeline
Office Manager Receptionist
A To Z Chiropractic and Physical Therapy
10.2018 - Current
Resurrection High School