Victoria Turner
Marion
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate, successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Professional Float
Pepsi MidAmerica
Marion, IL
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative Team Lead
Pepsi MidAmerica
Marion, IL
04.2020 - 06.2023
- Led team to improve customer satisfaction through effective conflict resolution and support strategies.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Implemented process improvements that enhanced operational efficiency and reduced response times.
- Coordinated scheduling and workflow among team members to meet service level agreements consistently.
- Developed training materials and conducted workshops to elevate team performance and product knowledge.
- Mentored junior staff, fostering professional growth and encouraging a collaborative work environment.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
Education
Bachelor of Science - Cyber Security And Information Technology
Southern IL University
Carbondale, IL05-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Computer skills
- Time management
- Excellent communication
Timeline
Professional Float
Pepsi MidAmerica
04.2023 - Current
Customer Service Representative Team Lead
Pepsi MidAmerica
04.2020 - 06.2023
Bachelor of Science - Cyber Security And Information Technology
Southern IL University