Victoria Santiago
Chicago,IL
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality. Operates in high-pressure environments while recommending best resources and courses of action to benefit participant needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
DHS CASE MANAGER
Geo Group Inc
12.2024 - Current
- Developed individualized service plans tailored to clients' needs and goals.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
DHS CASE MANAGER
Acuity International
07.2023 - 08.2024
- Currently hold a level T1 Government Clearance (Public Trust) valid for 5 years.
- Developed individualized service plans tailored to clients' needs and goals.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Medical Assistant
Imagine MD
10.2023 - 06.2024
- Assisted in patient intake, ensuring accurate medical histories and vital signs collection.
- Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Supported physicians during examinations, enhancing efficiency through effective communication and preparation.
- Implemented electronic health record updates, enhancing data accuracy and accessibility for patient care decisions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Dental Assistant
Aspen Dental
12.2021 - 06.2022
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dental team to enhance procedural efficiency and patient comfort.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Medical Assistant / Phlebotomist
Midwest Express Clinic
10.2020 - 06.2021
- Administered patient intake processes, ensuring accurate documentation and efficient workflow.
- Assisted healthcare providers with patient examinations, enhancing overall care quality.
- Managed appointment scheduling using electronic health record (EHR) systems to optimize clinic operations.
- Assigned to the billing department to dispute charges and speak with insurance to cover procedures or appointments in the clinic.
- Complete routine labs that allow for same day result or next day results.
Guest Services Operations
IMD Guest House
06.2016 - 03.2020
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
- Coordinate medical appointments and medical housing for all patients.
- Ensure the safety of immune compromised patients.
Education
Bachelor of Arts - Criminology
Loyola University of Chicago
Chicago, IL05-2022
Associate of Arts -
Harold Washington College
Chicago12.2015
High School Diploma -
Noble Street College Prep
Chicago, IL06.2012
Skills
- Clear communication
- Decision-making
- Social work
- Team collaboration
- Case management
Languages
Spanish
Native or Bilingual
Timeline
DHS CASE MANAGER
Geo Group Inc
12.2024 - Current
Medical Assistant
Imagine MD
10.2023 - 06.2024
DHS CASE MANAGER
Acuity International
07.2023 - 08.2024
Dental Assistant
Aspen Dental
12.2021 - 06.2022
Medical Assistant / Phlebotomist
Midwest Express Clinic
10.2020 - 06.2021
Guest Services Operations
IMD Guest House
06.2016 - 03.2020
Bachelor of Arts - Criminology
Loyola University of Chicago
Associate of Arts -
Harold Washington College
High School Diploma -
Noble Street College Prep