Victoria Rojas
DeKalb
Summary
Dynamic and detail-oriented, with proven expertise at Castle Automotive Group, excelling in cash handling and customer service. Recognized for enhancing customer satisfaction and mentoring staff, while maintaining a balanced cash drawer. Committed to professionalism and efficiency, consistently achieving productivity goals in fast-paced environments.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
Castle Automotive Group
03.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Front Desk Cashier
La Bella Uniforms
05.2023 - 02.2024
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
- Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
- Maintained a clean, organized, and welcoming front desk area to create a positive first impression for guests.
- Conducted inventory checks of front desk supplies regularly, replenishing items as needed to maintain smooth operation of the reception area.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Education
High School Diploma -
Willowbrook High School
06-2013
Vocational - Spanish Medical Interpreting
AALB - Americans Against Language Barriers
Online10-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Honest and dependable
- Time management skills
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- Staff training
- Attention to detail
- Multitasking and organization
- Data entry
- Scanner operations
- Credit, Checks and cash transactions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Castle Automotive Group
03.2024 - 03.2025
Front Desk Cashier
La Bella Uniforms
05.2023 - 02.2024
High School Diploma -
Willowbrook High School
Vocational - Spanish Medical Interpreting
AALB - Americans Against Language Barriers
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