Victoria Rocks
Chicago
Summary
Dynamic professional with extensive experience as a Behavioral Health Technician II at Eating Recovery Center, excelling in compassionate care practices and communication effectiveness. Proven ability to enhance patient well-being through empathetic engagement and collaboration. Skilled in de-escalation techniques and report writing, consistently achieving improved patient outcomes and fostering a secure, supportive environment.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Behavioral Health Technician II
Eating Recovery Center
Northbrook
04.2023 - Current
- Provided direct support to patients in daily living activities, enhancing their quality of life.
- Monitored patient behavior and communicated changes promptly to healthcare teams.
- Engaged patients in therapeutic activities, promoting social interaction and emotional stability.
- Documented progress consistently, ensuring accurate records for treatment continuity.
- Conducted safety checks while enforcing facility rules to maintain a secure environment.
- Mentored new Behavioral Health Technicians on effective client engagement techniques.
- Responded quickly to emergency situations, delivering necessary crisis intervention services.
- Collaborated with multidisciplinary teams to refine patient care strategies.
Mental Health Associate
Riveredge Hospital
09.2021 - 04.2023
- Duties included running daily skills groups, ensuring patient safety by doing walking rounds, providing support for the milieu, deescalating crisis situations verbally and providing redirection, responding and calling codes, documenting patient behavior in the form of a BIRP progress note, processing with patients, milieu management of up to 36 patients, assist with ADLs, 1:1 support when needed, crisis trained and certified.
Caregiver
Private Company
Hammond
08.2019 - 08.2021
- Prioritized client’s needs by advocating for optimal care and well-being.
- Coordinated medication administration and meal preparation according to dietary guidelines.
- Executed light housekeeping tasks to ensure a tidy, safe living space.
- Engaged clients in meaningful conversations and recreational activities for companionship.
- Assisted with personal care routines, including bathing and dressing needs.
- Laundered linens and garments regularly to uphold hygiene standards.
- Managed bathroom logistics to guarantee safety and comfort during nighttime hours.
- Fostered a positive atmosphere through empathetic interactions and daily engagement.
Receptionist/Secretary
Property Services of Atlanta
04.2019 - 08.2019
- Duties included responding to email and phone inquiries in a timely manner, screening calls for new property management leads and opportunities, screening property service calls for area representatives, sorting and distributing daily mail, scanning and filing documents and applications, confirming work orders, working closely and with potential tenants to answer questions and build relationships with the company.
Customer Service Office Assistant
Express Auto Body Services LLC
08.2016 - 04.2019
- Assisted owner in every aspect of the daily business operation. Effortlessly handled phones, customers, errands, scheduling estimates and repairs. Handled daily Accounts Receivable and Payable accounting tasks such as writing checks, ledgering and reconciling bank statements through QuickBooks. Distributed weekly paychecks, and trusted to carry company credit card. Also responsible for banking errands including cash and check deposits. Transported customers and vehicles to and from various locations.
Education
High School Diploma -
River Ridge High School
Woodstock, GA05-2016
Some College (No Degree) - Human Services
JOLIET JUNIOR COLLEGE
Joliet, ILSkills
- Organizational effectiveness
- Attention to detail orientation
- Adaptable mindset
- Property Ware system knowledge
- Product ordering expertise
- Service-oriented approach
- Customer service proficiency
- Auto insurance expertise
- Claims knowledge
- Written communication excellence
- Verbal communication excellence
- Empathy in engagement
- Communication effectiveness
- Problem-solving skills
- Teamwork and collaboration
- Multitasking efficiency
- Compassionate care practices
- Report writing proficiency
- De-escalation techniques for conflict
Certification
Handle with Care
References
References available upon request.
Timeline
Behavioral Health Technician II
Eating Recovery Center
04.2023 - Current
Mental Health Associate
Riveredge Hospital
09.2021 - 04.2023
Caregiver
Private Company
08.2019 - 08.2021
Receptionist/Secretary
Property Services of Atlanta
04.2019 - 08.2019
Customer Service Office Assistant
Express Auto Body Services LLC
08.2016 - 04.2019
High School Diploma -
River Ridge High School
Some College (No Degree) - Human Services
JOLIET JUNIOR COLLEGE