Victoria Magsino
Oak Park
Summary
Energetic TESOL Instructor experienced in teaching children from diverse range of cultures and ethnic backgrounds. Over 4 years of tutoring experience with private cliental. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Accessorial Collections Specialist
Uber Freight
05.2021 - Current
- Monitored accounts receivable, payable activities, ensuring timely payments and collections
- Processed detention requests and payments, resulting in 20% increase
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Researched billing errors and discrepancies to initiate corrective action.
- Compiled and analyzed data for review by senior management for carrier detention fraud
Call Center Rep I
Advocate Aurora Health
05.2020 - 01.2021
- Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules in the Epic medical system
- Ensures insurance and patient information obtained is complete and accurate, updating information if necessary.
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
IT Help Desk
Insight global
07.2019 - 04.2020
- Serve as the first point of contact for Hyatt staff seeking technical assistance via email, Microsoft Teams, and tickets generated with ServiceNow
- Walked individuals through basic troubleshooting tasks.
- Aid with managing SLA while assisting with queue management
- Provide assistance with Active Directory, password reset, and VPN/MFA access
- Coordinate with Team Leads and Supervisors with KB writing for training.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
MA - Organization Management
Ashford University
2013
BA - Criminal Justice
Westwood College
2010
Skills
- IT Help Desk Support
- Call Center experience
- Billing Practices
- Inbound Phone Call Management
- Microsoft Office
- Zendesk Management
Certification
120 hr. TESOL Certified
Timeline
Accessorial Collections Specialist
Uber Freight
05.2021 - Current
Call Center Rep I
Advocate Aurora Health
05.2020 - 01.2021
IT Help Desk
Insight global
07.2019 - 04.2020
MA - Organization Management
Ashford University
BA - Criminal Justice
Westwood College
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