Victoria Henton
Chicago
Summary
Dedicated and compassionate Case Manager with experience in Permanent Supportive Housing, homelessness services, disability services, foster care, criminal justice supervision, and community-based case management. Skilled in client interviewing, assessments, housing stabilization, crisis intervention, benefits coordination, and resource navigation. Experienced working with TANF, SNAP, Medicaid, SSI/SSDI, rehabilitation services, HMIS, Electronic Health Records, and progress note documentation. Proven ability to build rapport with vulnerable populations, coordinate multidisciplinary services, and support individuals in achieving housing stability, independence, and improved quality of life.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Permanent Supportive Housing Case Manager
Sarah's Circle
Chicago
05.2025 - Current
- Provide intensive case management services to individuals experiencing chronic homelessness and housing instability within a Permanent Supportive Housing (PSH) program.
- Conduct comprehensive client assessments, intakes, and ongoing interviews to identify needs, strengths, barriers, and housing goals.
- Develop and implement individualized service plans focused on housing retention, self-sufficiency, and overall well-being.
- Assisted participants in obtaining and maintaining public benefits, enhancing access to essential resources for stability.
- Complete accurate and timely progress notes, case documentation, assessments, and service plans in accordance with agency, HUD, and funding requirements.
- Utilize the Homeless Management Information System (HMIS) to document services, track outcomes, and maintain compliance with program standards.
- Coordinate rehabilitation services, behavioral health services, medical care, substance use treatment, and community support programs.
- Conducted regular home visits to assess housing stability, safety, and support participant progress toward goals.
- Provided crisis intervention, conflict resolution, and advocacy to overcome barriers to housing retention and promote independent living.
- Collaborate with landlords, property management, healthcare providers, social service agencies, and community partners to support successful housing outcomes.
- Educate participants on budgeting, life skills, tenancy responsibilities, and community integration.
Colbert Case Manager
Lutheran Social Services of Illinois
Chicago
06.2024 - 05.2025
- Conducted comprehensive client assessments and interviews to identify strengths, barriers, service needs, and eligibility requirements.
- Facilitated access to public benefits, including TANF, SNAP, Medicaid, Social Security, disability benefits, and community assistance programs, ensuring clients received necessary support for independent living.
- Coordinated rehabilitation services, healthcare resources, and supportive community-based programs.
- Managed a caseload of approximately 20 individuals transitioning from nursing facilities to independent community living.
- Assisted consumers with housing searches, lease acquisition, and successful transition into permanent housing.
- Conducted housing inspections to ensure accessibility and safety standards were met.
- Maintained detailed progress notes, service plans, assessments, and required documentation in compliance with state and agency standards.
- Taught independent living skills including budgeting, grocery shopping, hygiene, medication management, and household maintenance.
- Engaged with healthcare providers, landlords, social service agencies, and family members to create a comprehensive support network that enhanced client outcomes.
- Delivered crisis intervention, advocacy, and supportive counseling, empowering clients to navigate challenges and achieve personal goals.
Case Manager
NECCO (Department of Family and Children Services)
Augusta
10.2023 - 05.2024
- Developed and implemented treatment plans for fostering youth and families.
- Conducted assessments and coordinated behavioral health, counseling, ABA therapy, and independent living services.
- Interviewed clients, guardians, foster parents, and service providers to gather information and assess needs.
- Facilitated multidisciplinary team meetings and coordinated community resources.
- Maintained detailed case records and documentation within required timeframes.
- Monitored medication administration and compliance with agency policies.
- Reported incidents involving abuse, neglect, safety concerns, and regulatory violations.
- Ensured accurate Electronic Health Record documentation and case management compliance.
Case Manager (Probation & Parole)
Georgia Department of Community Supervision
Augusta
04.2023 - 09.2023
- Oversaw caseload of 140+ probationers and parolees, ensuring compliance with supervision requirements.
- Conducted interviews and assessments to determine supervision and service needs.
- Monitored adherence to court orders and supervision requirements.
- Conducted drug testing and documented results in state databases.
- Facilitated access to employment, housing, treatment, and community resources, enhancing client reintegration.
- Drafted comprehensive reports and tailored recommendations for court proceedings to support legal decisions.
- Maintained accurate case documentation and compliance records.
Hospice Certified Nursing Assistant
Pruitt Health Hospice
Augusta
03.2022 - 04.2023
- Provided compassionate, patient-centered hospice care to terminally ill patients in home, assisted living, and long-term care settings.
- Delivered compassionate patient care that promoted comfort, dignity, and quality of life throughout the end-of-life journey.
- Assisted patients with Activities of Daily Living (ADLs) to enhance comfort and support independence during personal care routines.
- Assisted with safe patient handling, including transfers, repositioning, ambulation, and use of mechanical lifting devices to prevent injury and maintain patient comfort.
- Performed vital signs monitoring, observed changes in physical and emotional condition, and promptly reported findings to the hospice nurse.
- Collaborated with registered nurses, physicians, social workers, chaplains, therapists, and interdisciplinary hospice team members to ensure individualized patient care.
- Provided emotional support and companionship to patients and families while educating them on comfort measures to improve overall well-being.
- Followed infection prevention and control protocols, including proper hand hygiene, use of personal protective equipment (PPE), and standard precautions.
- Maintained accurate documentation using Electronic Medical Records (EMR) and completed daily patient care records in accordance with agency policies.
- Assisted with meal preparation, feeding, hydration, light housekeeping, and maintaining a clean, safe, and comfortable environment.
- Protected resident rights and dignity by respecting patient preferences, privacy, cultural values, and confidentiality in compliance with HIPAA.
Certified Nursing Assistant
Focus On You Private Care
Augusta
03.2021 - 04.2023
- Facilitated clients' activities of daily living and personal care to enhance comfort and independence.
- Addressed physical, emotional, and developmental needs of clients to promote overall well-being.
- Monitored vital signs and reported changes in condition.
- Maintained safe, clean living environments to support clients' health and safety.
- Maintained daily documentation and activity logs.
Certified Nursing Assistant
Amergis Healthcare Staffing
Augusta
07.2021 - 01.2022
- Provided compassionate, patient-centered care to residents in long-term care, rehabilitation, and healthcare settings.
- Assisted patients with Activities of Daily Living (ADLs), enhancing comfort and promoting dignity through personalized care in bathing, dressing, grooming, toileting, feeding, and personal hygiene.
- Measured and documented vital signs, weight, intake and output, and accurately reported changes in patient condition to licensed nursing staff.
- Assisted with safe patient handling, transfers, repositioning, ambulation, and use of mechanical lifting equipment to reduce injury risk.
- Utilized Electronic Medical Records (EMR) to document patient care accurately and maintain compliance with facility policies.
- Followed Infection Prevention & Control protocols, including proper hand hygiene, PPE usage, and isolation procedures.
- Protected resident rights, dignity, privacy, and confidentiality in accordance with HIPAA regulations.
- Responded promptly to call lights and patient requests while providing compassionate and respectful care.
- Collaborated with interdisciplinary healthcare teams, ensuring coordinated and comprehensive care for residents.
- Observed and reported changes in patient behavior, physical condition, or safety concerns to nursing staff.
Underwriter
Prudential
El Paso
09.2018 - 11.2019
- Reviewed medical, financial, and personal documentation to ensure compliance and support underwriting decisions.
- Evaluated insurance applications to assess risk and determine coverage eligibility.
- Collaborated with medical professionals and field representatives to gather insights and clarify application details.
- Ensured HIPAA compliance by implementing privacy protocols.
General Clerk
Skyline ULTD
Honolulu
07.2017 - 12.2017
- Delivered administrative support and customer service to enhance operational efficiency.
- Prepared and reviewed military transition documentation to ensure compliance with regulations.
- Maintained secure filing systems and records management.
- Leveraged Microsoft Office applications and automated personnel systems for streamlined data management.
Human Resource Specialist
United States Army Reserve
Honolulu
11.2014 - 01.2017
- Executed personnel actions and ensured accuracy of accountability reports.
- Managed military personnel records and administrative documentation.
- Supported soldiers with administrative tasks, ensuring smooth operations in military settings.
Transportation Specialist
United States Army (Active Duty)
04.2011 - 08.2014
- Transported personnel and equipment safely, ensuring mission readiness during military operations.
- Operated military vehicles and equipment in diverse environments, adapting to varying operational demands.
- Maintained transportation records and conducted inspections, supporting compliance with operational standards.
Education
Bachelor of Science - Criminal Justice, Psychology
Chaminade University of Honolulu
Skills
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Activities of Daily Living (ADLs)
- Vital Signs Monitoring
- Infection Prevention & Control
- Resident Rights & Dignity
- Team Collaboration
- Communication
- Time Management
- Problem solving
Certification
- Certified Nursing Assistant (CNA)
- Medication Aide
- American Heart Association Basic Life Support (BLS)
Timeline
Permanent Supportive Housing Case Manager
Sarah's Circle
05.2025 - Current
Colbert Case Manager
Lutheran Social Services of Illinois
06.2024 - 05.2025
Case Manager
NECCO (Department of Family and Children Services)
10.2023 - 05.2024
Case Manager (Probation & Parole)
Georgia Department of Community Supervision
04.2023 - 09.2023
Hospice Certified Nursing Assistant
Pruitt Health Hospice
03.2022 - 04.2023
Certified Nursing Assistant
Amergis Healthcare Staffing
07.2021 - 01.2022
Certified Nursing Assistant
Focus On You Private Care
03.2021 - 04.2023
Underwriter
Prudential
09.2018 - 11.2019
General Clerk
Skyline ULTD
07.2017 - 12.2017
Human Resource Specialist
United States Army Reserve
11.2014 - 01.2017
Transportation Specialist
United States Army (Active Duty)
04.2011 - 08.2014
Bachelor of Science - Criminal Justice, Psychology
Chaminade University of Honolulu